
Bryan Thomas
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This app has become less and less reliable. Sometimes you can't access it to be able to log in to turn your cards on/off. also sometimes it shows the cards on then when you try purchase something you get a declined for card being off notice. You always need to carry cash with you since this app is unreliable. August 2025 update. This App is still garbage. Please fix your app. It works maybe 20% of the time. Have to switch between my wife's iPhone and my android to get this app to work at all.
2 people found this review helpful
Eglin Federal Credit Union
June 25, 2025
Bryan, we're so sorry that you're having this frustrating experience with the app. Will you please reach out to our Online/Mobile Banking Team at eglinfcu.org/contact, so we can learn more and try to help resolve the issue? Thank you and we look forward to hearing from you!

Sonya Negley
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As with all of the other EFCU members on here...there is no Card Control link on the main menu of the EFCU mobile app. There is no Card Controls anywhere within the mobile app. This is a poorly thought out supposed, solution for members. You cut their card off with no number and no way to turn it back on. There is no fraud, just a random shut down. This is the most ridiculous thing I have ever encountered. Obviously, there are problems from customer reviews since July of 22 and still no fix!
13 people found this review helpful
Eglin Federal Credit Union
December 19, 2022
We're so sorry you're having an issue accessing the EFCU CardControls app, Sonya. We've received your email and will be contacting you directly to help resolve the issue. Thank you for reaching out and giving us the opportunity to get CardControls working for you.

Iris Willows
Love this app. In the world of having a million passwords, it's nice I can just get in using the EFCU app and not need a separate login. Thank you! Also love being able to turn my card on and off at any time. Pretty much keep it off until I need it!
9 people found this review helpful
Eglin Federal Credit Union
April 29, 2022
Thank you so much for this awesome review, Iris!! We love knowing that you’re enjoying the new CardControls app features and that it’s been easy for you to access using the EFCU app! We appreciate your wonderful feedback and are so glad you’re a valued Member of EFCU!