Mi Acueductos

Autoridad de Acueductos y Alcantarillados

About this app

This new app is available for your phone from the Puerto Rico Aqueduct and Sewer Authority (PRASA), who has considered your demands in this technologically advanced world. You'll be able to quickly, simply, and safely access your water and sewer services with this app. You'll be able to report problems, examine your account details, and make payments. No matter the time or place, with this App you will have the solution at your fingertips.

My Account
Account Details
• Ongoing fees
• Objected charges
• Due date of your bill
• Last payment date registered
• Amount of last payment registration
• Account Status
• Balance
• Service address
• Postal address
• Electronic invoice:
You can view, download and print your invoice.
• Pay your bill with your credit card, checking or savings
• Payment history –
- You will find a record of your previous and current transactions.
• Status of orders:
The system displays the status of all service orders requested in the accounts registered under your name.

• Invoice claim:
If you do not agree with the billed charges, you can claim your bill on or before the due date.

• Payment claim:
Did you make a payment, you verified your history and you see not credited to your account or reflected as "in transit"? Now you can make a claim online in a few minutes.
• Invoice not received.
If you have not received your bill by mail, you can use the app to select the account that is missing the bill, provide us some details so that we can investigate.
• Issue report:
If you detect a issue, via your mobile phone you can take a photo, enter basic information and report it.

• Request a New service
You can request water service activation for residential customers
• Cancel service
You can request to cancel water service for residential customers
• Request a Payment plan
If the debt exceeds $250, you can apply for a repayment plan, in which case your immediate payment will be 40% of the entire amount owed.
• Reading counter

Ratings and reviews

This app is horrible and does not work if you have more than 1 account. Glitchy on autopay and doesn't recognize its own account numbers. It shuts down any attempt to edit payment settings by saying that the account does not exist... but it auto generates the account number and bills me for that account , so it definitely exists... A real pain and impossible to use.

If i could rate a 0, i would. Worst site or app i have ever used. Can't register without first making a phone call and spending hours on line. Won't authenticate with a fingerprint or facial recognition. Requires text or email 2FA, but can't paste the code into the app. Have to manually enter. Very amateur!!!! Very bad! Anyone who rates it better than 1 probably works for the water company - its that bad.

The services bar overlaps and does not allow you to see the balance information in the account. The verification code for the email is never fully visible, it requires selecting and shading in order to copy it correctly. La barra de servicios se sobrepone y no permite ver la información del balance en la cuenta. El código de verificación al correo electrónico nunca se ve por completo, requiere seleccionar y sombrear para poder copiarlo correctamente.