Welcome

ABB Information Systems AG

About this app

Experience the door communication of your Welcome system on your smartphone or tablet!
Never miss a door call. With the Welcome app all calls are transferred directly to your mobile device. You can see and hear who is at your door via Wi-Fi network or remotely on 3G/ 4G (or higher) networks.
Missed visitors are recorded with picture and date and can be called up at any time later.

Simply connect the app to your Welcome system via the myABB-LivingSpace account. Information about the configuration of your IP-Gateway is shown in user manual.

Ratings and reviews

Unable to hear anyone on the app and they can't hear me. Can unlock doors and view the cameras but it defeats the purpose of having the app if you can't talk to whoever called the intercom! Update 16th December 2025: can't even access the cameras remotely and it hasn't called my phone when the intercom rings in months. Absolutely useless.

ABB should integrate its own NFC/Bluetooth door open app for both iOS and Android. Recently ABB has announced the end of life of IP Gateway which the APP needs to connect. It is now replaced with only SmartTouch to connect which is quite oblivious if owner doesn't need a touch screen to start of with.

The user experience is terrible! When a call is ringing you cannot mute the it, so you only can answer or reject it. If your have opened the door, the call is automatically hanged up, and this is a problem when I use it for receiving parcels (I want to check if the parcel is properly delivered) Image quality is VERY POOR. There is some lag when trying to manage the device. And you have the 'Device Busy' message very frequently when you need to interact with it. Does not worth the price at all

What’s new

Soon, Welcome IP Smart Home panels, integrated as SIP clients in third-party SIP systems, will be usable with the Welcome App.
This update prepares the system for this upcoming feature and includes minor bug fixes.