AckReply

Bistank Singapore

About this app

AckReply puts your team's website chat inbox in your pocket. Reply to visitors in real time, let AI handle routine questions, and get pinged only when a person is actually needed.

AckReply for Android is the mobile companion for teams with an AckReply account. You need an AckReply workspace to use it: create one free at https://ackreply.com, or sign in with the email or Google account your team invited.

REAL-TIME CUSTOMER CHAT
• Instant sync with your web dashboard: see messages the moment they arrive
• Reply to visitors directly from your phone
• Internal notes your team can see and visitors can't
• Edit and delete your messages
• Send images, and view attachments visitors share
• See when a visitor is typing

AI-ASSISTED SUPPORT
• AI answers common questions automatically on your websites
• Get notified only when AI needs human help (escalations only mode)
• Take over from AI with one tap when you want to step in
• Hand the conversation back to AI when you're done
• Watch AI replies being written in real time
• Turn AI on or off for each website

SMART NOTIFICATIONS
• Choose a mode: escalations only, mentions and assigned, all messages, or off
• Quiet hours: set when you don't want to be disturbed
• Batching that groups bursts of messages instead of buzzing for each one

YOUR INBOX ON MOBILE
• Filter by open, pending, resolved, or starred, and search conversations
• Assign conversations to teammates, star, resolve, and reopen
• See who's on your websites right now
• Pulse dashboard with analytics and visitor insights
• Team presence: see who's online

WORKSPACE
• View your team and invite teammates
• Add websites and manage them
• Snippets for quick replies
• Switch between workspaces
• View your plan and credits (no in-app purchases)

ACCOUNT AND SECURITY
• Sign-in session stored in encrypted storage on your device
• Two-factor authentication
• Google Sign-In
• Delete your account at any time from Settings

Built for support teams who use AckReply (https://ackreply.com) to manage customer conversations across their websites.

What’s new

What's new:
• Real-time customer chat synced with your web dashboard
• AI-powered responses with escalation notifications
• Smart notification controls: get pinged only when needed
• Inbox management: assign, resolve, star, search
• Pulse dashboard with analytics and visitor insights
• Team presence and internal notes
• Two-factor authentication and Google Sign-In
• Delete your account from Settings
• Dark mode and Material Design 3