ADT Pulse ®

ADT LLC

- June 21, 2017

Everyone

Lifestyle

( 7,541)

Description

For Home and Business
The ADT Pulse® app allows you to control your home or business security and automation system from virtually anywhere. Using your Android device, you can manage your home or business security system, surveillance cameras, lights, locks, thermostats and more! With a tap or swipe you can easily help protect what matters most to you, and enjoy an additional level of peace of mind.

With ADT Pulse, you can:
• Arm your system before you leave your home or business from virtually anywhere in the world.
• Turn on your lights right from your app before you arrive at home or work.
• Ensure you have turned off small appliances after you leave your home directly through the app.
• Lock and unlock your doors remotely to allow the dog sitter or others to enter your home when you’re away.
• Receive alerts when your children arrive home from school and view live video to check in on them.
• Adjust your thermostat or put it on a schedule that fits your life.
• Set up custom automations and schedules with vacation modes for the ultimate amount of control for your home!
Interested in an ADT Pulse system for your home or business? Visit adt.com or call (800) ADT-ASAP. To use the ADT Pulse app, you must be an active ADT customer and subscriber to ADT Pulse interactive services.

Note to ADT Pulse customers with “rooted” devices:

Security is ADT’s paramount concern. To that end, our product security policy prevents us from allowing access to Pulse through “rooted” devices. Rooted phones allow users of smartphones and tablets privileged control, or root access to various components of the operating system.

Preventing the use of mobile apps by rooted devices is a security industry best practice, as it can help mitigate the impact caused by various forms of malware, viruses and spyware. We recommend using mobile.adtpulse.com as an alternative to accessing your Pulse system on your mobile device.

Update for Customers running the Pulse app on ZTE or modified OS Android devices
ADT has fixed the error message being received by customers running the new Pulse mobile app on ZTE or any modified OS Android device. You will now be able to upgrade to the new ADT Pulse app without any issues.

We’re sorry for any inconvenience. Please contact customer support with additional questions or concerns regarding this issue.

License information available at www.ADT.com or by calling 800.ADT.ASAP. CA ACO7155, 974443, PPO17232; FL EF0001121; LA F1639, F1640, F1643, F1654, F1655; MA 172C; NC Licensed by the Alarm Systems Licensing Board of the State of North Carolina; 7535P2, 7561P2, 7562P10, 7563P7, 7565P1, 7566P9, 7564P4; NY 12000305615; PA 090797; MS 15019511  

©2017 ADT LLC dba ADT Security Services. All rights reserved. ADT, the ADT logo, 800.ADT.ASAP and the product/service names listed in this document are marks and/or registered marks. All trademarks not owned by ADT LLC dba ADT Security Services are the property of their respective owners and are used with permission or allowed under applicable laws. Unauthorized use is strictly prohibited

Reviews

3.0

7,541 total

5 2,553

4 932

3 552

2 664

1 2,840

Anon Ymous

This app used to work very well. With the update there is no way to control my system because my phone has the developer options enabled because I build Android apps of my own. I will have to bring out the alarm tech and have him install two wireless pendants at a cost of over $200 and go back to nineties level functionality. I pay out the nose for 4G line of access for the communicator module and now this... Either fix it or get into breach of contract. Update 6/23/17: No progress with ADT. No end support, follow up, or any form of tangible software fix for the phone app. Still waiting on a local ADT contractor to service the system and install pendants.

Steve Graham

Wasted my money on the new Pulse system based on having remote easy access from my smartphone. The old app worked flawlessly. This new app, including the update today is useless!!! I cannot login. I can no longer use a PIN to login and customer support keeps telling me daily it will be fixed in 24 hrs. They must think we are idiots.

Robert Boilini

The latest upgrade V8.0 is a vast improvement over the previous apps. This version has way fewer bugs and works no matter where I am. I have not experienced the " offline" scenereo with 8.0. Software development is difficult enough, but adding the many accessories ADT offers compounds the possible bugs. FYI: I have (10) cameras, RING, NEST, garage door opener, (4) light modules and EVERYTHING works! Thanks ADT for solving many of the previous software glitches.

Lisa Patterson

For this to be the largest home security company in the US, the app is just about worthless. It works, maybe one out of three tries. 6/22/2017 - Updated? I think NOT! It's even more worse than previously. Takes FOREVER to use. And this is supposed to be new and improved?

James O

App takes forever to load. The update made it even slower. This app is supposed to make it more convenient but it makes it more annoying than anything else. I have to wait minutes before I can even use it. It also went down and was not working at all for an entire day last week . Terrible. Feel like I am getting ripped off

Frank Wakelin

HoRrIbLe! This is the now the THIRD update in two weeks. I STILL can not review recorded clips on ANY of our phones. Nothing but problems with every new release, your users are NOT beta testers - this should never have been released! I got some dumb-a$$ response from ADT to use the mobile web site instead (ummm yeah no thanks). Now I can't even login on the pulse site at all - not on the app, mobile site, or regular site. We're done with ADT - contract is up and I'm dropping pulse. There are many other options out there now that work! I can get basic monitoring MUCH cheaper and handle my own video/automation MUCH more reliably. You should be ashamed to call yourselves a security company - your service is far too unreliable to handle the safety and security of our home.

User reviews

Anon Ymous June 22, 2017

Steve Graham June 22, 2017

Robert Boilini June 22, 2017

Lisa Patterson June 23, 2017

James O June 22, 2017

Frank Wakelin June 22, 2017

ADT LLC June 8, 2017

Hi Frank-We are aware of this trouble, in the meantime please use mobile.adtpulse.com. When you get the chance, will you please call us at 1-800-238-2727 so we can speak with you further regarding this concern, as we need more examples of the trouble? Thank you! -Timothy R

Darya Kravtsova June 23, 2017

The worst app ever. Constantly has errors and I cant view my camera feed. I am beyond pissed the whole point paying for pulse was to be able to access the system remotely. It freezes up when I try to turn on the alarm or off. Called ADT and they are zero help.

Gabrielle A. Lowery June 22, 2017

Useless as usual. Camera says connection error. Our cameras are connected and wi-fi is fine. Adt, do not suggest I call for tech support. All we've done since having this system is have a tech come to the house. If we weren't still under contract, you'd be long gone.

Kathy Young June 24, 2017

been trying to fix with them on phone but it keeps kicking out ob laptop, will not show fill page, cell phone stock s7 shows I am off line, need it to work before I leave. am going to have to leave company, cannot afford 50 bucks a month for nonworking security. please fix I live alone

Rey Tanaka June 22, 2017

App could be useful, but it's the worst app available. It takes a very long time to connect, even when it's on the same wifi network as the security system. It would sometimes takes minutes, ridiculous. I'm sitting in the driveway trying to disarm it looking like a fool for minutes. Pixel XL

Jefferson cole June 23, 2017

It's 2017, doctors are transplanting limbs, there are satellites that can read lettering the size of a license plate and cars that can literally drive themselves yet I pay good money for the "top of the line" cameras and 9 times out of 10 there is a connection error trying to watch them. Called tech support and they sent me a link to reset my password.... needless to say that did nothing. Motion detectors start going off randomly so i had to replace the batteties literally 4 days after they were installed. If ADT is one of the best, it's hard to imagine what a crappy security company is like. If I could leave multiple reviews to being the overall rating to 1 star I would take time off work and miss sleep just to show how unsatisfied I am with this (cr)app

mike ott June 23, 2017

The new app is horrible. Cameras always say connection error. When arming the system, the old app would arm immediately now this app takes forever. When you want to check your house in an emergency, you cant because it doesnt work.

Jordan June 22, 2017

The thermostat is the worst, trying to get it to the correct temp. Is almost impossible. Looks nicer but prefer older on Updated version doesn't want to connect to my cameras easily...always has some connection issue. But if i go thru website (pain on phone) its just fine. ..

Maura Clover June 22, 2017

Crashes constantly and is unusable despite latest upgrade of 6/21. I've been an ADT customer for decades. Please fix this. I have a new LG phone that is not rooted. The old app worked great

David Grossberg June 23, 2017

Unacceptable. Because of the SafetyNet check (for rooted or bootloader unlocked phones) I am in the process of canceling my service. I have no idea why these companies think that locking out the most tech savvy users is a good idea. It certainly doesn't improve my security! Updated 2017-06-23: It still doesn't work on the latest version. You've run out of chances to fix this.

Nathan Tacsik June 23, 2017

This app rarely works, period. Once I left for a vacation and couldn't get my system to arm remotely. I had to have a tech guy come and reprogram my control panel. I see an upgraded version of the app now, but it is terribly slow and I keep getting error messages about being unable to arm. I am paying $50 a month for this system and I get a terrible app that works sporadically...I think I am going to shop for other systems...

Brian Burress June 24, 2017

Performed latest app update and app won't launch now because "the phone has a security issue". No developer setting is active and the os was just updated in May.

siva kumar June 21, 2017

Update 06/21/2017: The app update released today has not fixed the issue. The app on my galaxy s6 edge still says "The phone OS has modified or there is a security issue on the phone". I realized this morning that the app got updated in my phone which has Android Nougat but when I open the app I get the message "The phone OS has modified or there is a security issue on the phone" which is weird. This issue needs to be fixed asap. Update: I just updated the app again but it is still not working in my Samsung galaxy s6 edge. My phone is not rooted one. Please fix this issue asap.

Samir Bachour June 22, 2017

I have a non rooted stock Nexus 6 with Android 7.1.1 and the app is not working with the excuse of either a modified OS or security issues. Fix it! Fixt now!

Deb Garman June 21, 2017

Update - wish I could take away 1/2 star. Second time APP wouldn't connect. It took several minutes to connect and disarm so I could get into my house. Please fix this. App won't connect. I can't disarm the alarm to get into my house. Not super happy about that.

June 23, 2017

It's ok. I only things i dont like is u can't see your pic cuz it's covered up with that other thing.. & it takes to long to disarm...

Christopher Calocci June 21, 2017

this is the third update to try and fix the security issue on select phones. I have a completely untouched Droid turbo phone that I still cannot use the pulse app with because it says it has a security issue and will not run. I will be calling to cancel my membership with adt. I am not paying for a service I can not use when I want to use it.

Jason Aldrich June 21, 2017

Horrible update!! Will not let me log in. Always says network error. I have had trouble from day 1 with this app and services from this company. Better to buy local! Cancelling my services Monday!

Eddie Gutowski June 23, 2017

A home alarm system only works when you can arm the system; which for some reason I can't do from the app since the most recent update. Useless.

ADT LLC January 12, 2017

Good Morning Eddie-If you haven't already, please reach out to us at 1-800-238-2727 to let our pulse team know which functions are not working. We'd be happy to help address this. Thank you! -Timothy R

David Wolkiser June 23, 2017

Unable to log on since update due to rooted phone. Prevent users from using the mobile app is dangerous. How do I check my cameras or alarm when it goes off when I am not at home now. Or disable the alarm after a false alarm. Will another week and then just cancel service and use nest or other services if not fixed.

ashley garcia June 22, 2017

Slow at best. The "upgrade" just made it worse. If we can get it to login and connect we MAY be able to lock the house. Maybe. Just awful.

Joel Zucker June 24, 2017

So many issues. Won't login sometimes, sometimes it just can't complete commands and you have to clear all app data. Poorly done.

sky Parks June 22, 2017

Improve as of 6-21-2017. Again performing well. Will update review as necessary Less Than ONE STAR.Since last update (June 16, 2017) TERRIBLE. Uninstalled and went back to previous version which works like a charm. If it ain't broke adt, don't fix it. Remove this update!!!!

Scott Puls June 23, 2017

New version was released too soon and has many defects that need fixing. Problems alarming from the app, problems viewing live video on the dashboard. The previous version was much more stable.

jesse esteban June 22, 2017

Atleast 2 out of every 3 times I try to use it it does not work. It tells me to try it later or it just loads with no end in sight. It is not my phone either, all my other apps work. Very disappointed.

Mitch June 22, 2017

They patched a terrible update within 72 hours. Good responsetime. However the app is still slow and unresponsive 50% of the time.

Michael Carroll June 21, 2017

Works on my Pixel XL, Love the new UI/UX update first released on 6/2017 keep up the good work.

Jean Murray June 22, 2017

Still doesn't work... Still getting message about not running on modified OS. Very disappointing as I came to rely on this app.

Joe Birdsong June 22, 2017

This is ridiculous. It's been weeks since this new update and it still hasn't been fixed. Who do you people think you are to tell me what device I can run your stupid app on. Get it together.

June 24, 2017

New updated app is awful. Was able to always log into my cameras. Now I can't. Awful. Will discontinue my service if this isn't fixed.

Juni Weston June 24, 2017

This app was working just fine before the upgrade now it does even run. I uninstalled and reinstalled didn't make a difference. Give me back the old app

Helbard Alkhassadeh June 22, 2017

Hot mess. The recent update made the overall look better but doesn't connect half the time and crashes frequently.

MRCRAWFISH June 23, 2017

App doesn't work on my phone after update. Fix it. Numerous people have said the same thing.

Justin Brooks June 23, 2017

The app is so slow since update. You're left constantly waiting to arm or disarm.

Kat Brown June 23, 2017

The app used to work fine but since the major update it is ridiculously slow to load or change my house status and errors me out half the time when I try to arm it, making me get out of bed to walk downstairs and use the keypad. I can't believe I pay so much for this half rate service.