Switch Back

Adani Electricity

About this app

Background:- Retail electricity consumers in Suburban Mumbai can choose to move their service between Tata Power (TPC) and Adani Electricity (AEML) in two ways:
• Changeover: Only your billing company changes. The physical wires and network delivering power to your home remain the same.
• Switchover: Both the billing company and the physical network wires shift to the new provider.
Switch Back App:- It is an internal digital tool used by Adani’s Relationship Managers (RMs) to track, manage, and win back customers who previously moved to Tata Power.
Benefits of the App,
• How productive each Relationship Manager is.
• Direct feedback from customers (e.g., whether they are interested, not interested, undecided, or if the building has been demolished).
• Detailed dashboards showing targets versus actual achievements (measured in customer count and energy consumption).
Working of the Switch Back App:-
Part A: The Boss’s Website (The Admin Portal)
This is for the managers in the office to run the show. They use it to:
• Assign a list of competitors customers to different field employees.
• See a dashboard of how many customers have switched back so far.
• Move customers to a different staff member if someone is transferred or left the organization.
Part B: The Employee's Mobile App (The User Portal)

What’s new

Initial Release