Samadhanam is a smart L-CAP based mobile application built for field technicians to handle consumer no supply complaints and outages with speed and accuracy.
Redeveloped on a low-code platform, it ensures scalability, flexibility, and seamless integration with digital utility platforms.
With features like geo-fenced login, Field Reporting System (FRS), thermal image capturing for predictive maintenance, and a scanner to capture electrical device details, technicians can work smarter and faster. Real-time outage information helps them prioritize restoration, while task alerts and status updates improve responsiveness.
The app also connects with outage management and CRM systems, ensuring accurate data flow and transparency. By reducing manual effort, downtime, and unnecessary field visits, Samadhanam enhances efficiency, supports proactive maintenance, and strengthens consumer trust.