Allyz TravelSmart

Allianz Global Assistance USA

About this app

Travel Confidently. Allyz® TravelSmart gets you immediate access to the information you need while you’re traveling. Download the app before your next trip to get real-time alerts and updates, easily connect to our 24/7 global assistance line, and find important information regarding your plan.
• Instantly view your plan details in the palm of your hand.
• Connect to our 24/7 customer support for help with medical and other travel-related emergencies.
• File a claim and upload images from your phone for supporting documentation, plus see up to date status.
• Stay organized with real-time flight updates and boarding gate information.
• Find local assistance fast in an emergency.

No purchase necessary to download the app. Your use of the Allyz® TravelSmart app and any and all content thereon is at all times subject to the Terms of Use. Please note that your mobile device must be compatible with international networks to use certain features overseas, such as calls to 24-Hour Hotline Assistance. Message, data and roaming rates and charges may apply to your use of the app and content thereon and be charged by your mobile carrier or other service provider. This application is not a substitute for medical advice or treatment. All plans/claims subject to policy terms, conditions, and exclusions.

AWP USA Inc. and its affiliates, including Jefferson Insurance Company and AGA Service Company d/b/a Allianz Global Assistance, are committed to protecting your privacy. By using the Allyz® TravelSmart app, including any content thereon, you are consenting to the collection and processing of your personal data under as described in our Privacy Policy.

Ratings and reviews

The insurance has served me well. Multiple issues on a trip to Europe were reimbursed. Flight delays were dealt with promptly. The reimbursement for those just appeared in my checking account because Allyz knew about it immediately. My issue is this app itself. It doesn't function properly. I keep getting the same alerts but cannot open them.

I am not impressed. They really need to have someone help them with their UI - it seems the app was written for a computer and ported to the phone. When entering flights, you have to enter you country again and again, same with city, etc. If nothing else, they know where I live, why not at least default to my county? If if fly to Miami, I will probably return from there, sometime after I left, so why default to today's date? The list goes on. Use it so you can file a claim, that's all.

I have not been able to log into the app for a nearly a month now. I made two calls to tech support, and was told there is a known issue with logging in that they are looking into. Fixes I tried myself included deleting all app data, installing, rebooting, and reinstalling. I can log into the Allianz site and see my policies without any issues. The app seems to be broken with no fix coming.

What's new

Login using fingerprint recognition and view past notifications