
Patrick Wong
It literally forced me to update to AIA+, and it keep crashing. useless update in my view
AIA Singapore Private Limited
November 18, 2025
Thank you for reaching out to us and taking the time to leave your valuable feedback. Please be informed that we are now on AIA+. You may log in to the new App using your eBenefits User ID and Password and if you require further assistance, do reach out to us via email at sg.eb.customer@aia.com

Maciek Gornicki
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Terrible experience. Had a visit at a specialist and was required to show my ecard. Opened the app to learn that an update is required. When I click on 'update', Google Play store is returning an error. The app did not reappear in the store until later in the afternoon. Biometric login does not work. Update 9/4/24: log in not working. Despite updating the password many times, authentication failed. I wasted 15 minutes trying to make it work and was late for my appointment. Don't bother.
25 people found this review helpful
AIA Singapore Private Limited
April 17, 2024
Thank you for sharing your experience. Please assist to clear cache and try again. Should the same problem occur, we would like to investigate the incident you had encountered thus please share your contact details with us at sg.eb.customer@aia.com to better assist you.

Alton
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I suggest the technical team read the critical reviews, and get your friends and family to try your app. Slow. Asks for GPS when it is already allowed and on. No "internet connection" when there clearly is - and you get stuck at that page! Very very slow, either your server is lousy or you have the most inefficient programming logic...
15 people found this review helpful