Victor D
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They manage to make login more annoying than a bank. Fingerprint ain't working. Impossible to save password in google keychain so you need to input every time. Of course you're not using your insurance daily so who would remember password. Last they send otp for every login. Good job at being annoying, we'd ask you to, you wouldn't do as good. The cherry top, they ask you to review marketing consent on homepage as if your health depend on it. Freaking marketing BS.. same
9 people found this review helpful
AIA Singapore Private Limited
April 4, 2024
Thank you for taking the time to give us your valuable feedback. We are constantly reviewing customer's experience to deliver a better journey. We note that you have an issue with biometric login hence please contact us via sg.eb.customer@aia.com for our further assistance.
Kina Sazali
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Tried to log in about 6-7times today to no success and my patience is running low. OTP entered correctly for all times and error message came up "Network Error". Reinstalled once and the error still persist even with good wifii and 5g. I got to feedback to my HR and gather other feedbacks from other staff too, and show external users feedback. AIA doesn't seem to take feedbacks seriously. I don't see a reason why my company should have the employees insured by AIA in the future.
AIA Singapore Private Limited
March 7, 2024
We appreciate you bringing this to our attention. Kindly assist to update the app and should you encounter further issues, we would like to investigate the incident you had encountered. Please share your contact details with us at sg.eb.customer@aia.com to better assist you.
BP Lim
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Can't open gallery to upload file, keep flashing none stop...update, still having same issues after re-install the app
AIA Singapore Private Limited
April 4, 2024
Thank you again for your latest feedback. Please contact us at sg.eb.customer@aia.com for our further assistance.