119 reviews
Content rating
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About this app

The AIG Travel Assistance App is only available to corporate/business travel policyholders. Individual leisure policyholders do not have access to the app (please do not register to the app with your individual leisure policy number).
With increasing travel security and health risks, navigating the world of domestic or international travel requires a new level of sophistication in order to stay safe and secure. Whether it’s prior to travel, during the trip, or after the return home, our secure, member-only travel assistance app* provides member policyholders with convenient access to in-depth travel, security and health information 24/7/365.

*Features vary by policyholder access. Contact your agent, broker or AIG representative to learn more. Must be connected to Wi-Fi or a cellular network.

Benefits include:
· One-touch ‘Help’ Phone Button connects travelers directly to emergency travel assistance.
· Assistance ID card can be accessed via the app in the event the physical card is forgotten or lost.
· Security Travel Alerts contain security level developments that may affect your travel destination(s) (subscribed travel alerts will be sent to the registered user’s email address).
· Online travel safety videos and knowledge tests provide basic tools and information to be an aware, organized and prepared traveler with the ability to email the certificate of completion.
· Check-in feature allows for travelers to let trusted contacts know that they safely arrived at their destination while traveling.
· Country Reports and City Guides provide key information on political conditions, security issues, travel logistics, cultural factors, contact details and health advisories with the ability to favorite reports and guides.
· Provider Directory contains contact information for healthcare providers in various locations around the world with a map view and ability to turn on GPS and locate providers nearby. Members have the option to rate and share comments about the medical provider (feedback will not be made public and will only be shared with AIG Travel).
· Medical Translations tool translates medical terms and phrases into multiple languages.
· Drug Brand Equivalency tool generates drug brand names and their equivalent names for multiple countries.
Updated on
Jun 15, 2022

Data safety

Developers can show information here about how their app collects and uses your data. Learn more about data safety
No information available
119 reviews
A Google user
November 15, 2019
AIG need to reconsider the purpose of this app. If the purpose is to provide information in an emergency, the app should still function to provide at least basic information when a data connection is not available. If there is no data on but emergency contacts are still shown, those numbers can still be dialed by the phone without data. This sort of information is only a few megabytes for the whole world!
17 people found this review helpful
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A Google user
November 7, 2019
I tried to file a claim. Everytime I tried to upload documents, the app just crashes. So, I pushed the phone symbol so I could speak to a human and the phone number it dials is wrong! (It doesn't remove the zero between the country code and the area code.)
5 people found this review helpful
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A Google user
October 11, 2019
I had already set up a profile on the Web site before I installed this app, and had no trouble logging in. The few things I have checked out on the app so far seem to work fine. Should be handy to have this app during my international travels.
1 person found this review helpful
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What's new

• Updated look and feel
• Minor bug fixes and enhancements