
Michael Vessey
Avoid at all costs. Awful awful. I had over 2000 usd in air miles. They told me they expired when I knew I had a month more to use them or extend. Refused to engage in any way. They will not warn of expiry and they refuse to even discuss it. Terrible. I will not rest until I manage to get them banned from uae for harming this country's reputation like this
1 person found this review helpful

Vasilis Theodoridis
They switched to "mobile app only" service with an app that is not working!! Car rental is not available anymore, when I try to rent a car I get a message "we are sorry, There are no cars in our web" no matter which location or date I try, it simply doesnt work for car rental. Airmiles used to be an excellent program,WHAT A PITY... since they switched to mobile app only service nothing is working... The service deteriorated completely. Support is not helpful at all
13 people found this review helpful
Carlson Marketing Solutions
July 21, 2025
We apologise for the inconvenience, our car rental and hotel booking options are currently only available through our call centre. Please contact us on +971 4 435 8499 and a member of our team will assist with your booking. Thank you

wagih adly
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Simply don't use. They are dealing with bad agents to do booking with too much hidden costs. They have cost me to pay double amount of car rent plus taking away all my points (around 70,000 points) unfairly. When I tried to cancel, they wanted to take half the amount claiming its a cancellation fees! Very bad experience and I don't recommend to anyone. (My respond: There is nothing about being patient or understanding. Your agent steal members points and money period and you don't take actions!
10 people found this review helpful
Carlson Marketing Solutions
July 19, 2022
Thank you for being an Air Miles member. We sincerely apologise for any inconvenience you may have experienced while inquiring for your car rental booking refund. As we have to adhere to the terms & conditions for each company, this could not have been avoided. We appreciate your patience and understanding.