Mitra

Product Engg

About this app

Use Mitra app to manage all your Airtel retailer account & services at One place. Mitra provides a simple, intuitive user interface makes it easy for the retailers to use. Also, there are no usage charges on this app.
Mitra Offerings:
1. Live balance and a notification when the balance falls below the minimum amount

2. View tariff plans of full talk time, top ups, daily packs, SMS, internet packs and roaming packs of not just 1 state but all states in India

3. Live updates of last 20 transactions on LAPU (retailer to customer)

4. Search functionality for searching up to 72 hours of LAPU transactions

5. Raise wrong recharge reversal request and get it reversed within 15 mins of request

6. LAPU purchased from FSE up to 72 hours

7. Keep track of all the commissions received from LAPU at real time and the monthly backend commissions

8. Find status of a customer activation initiated by the retailer

9. Reset LAPU MPIN through the app

10. Send queries/ complaints on FSE service levels at the touch of a button

Ratings and reviews

App usage is irritating.... irresponsible personnel and really useless app. taking too much time to use, lengthy process to everything. no one responding.... I want to return all.... even I loss....

Please update mitra app .... because recharge plans showing incorrectly......299 Plan shows 1gb/day 28days....but actually it's 1.5gb/day......so this is big mistake.....so please fix this problem....

The application is functioning well overall. However, I am encountering an issue when attempting to recharge a number. If my Mitra balance is low, the recharge request is canceled. Later, after adding sufficient balance and trying again, the system displays a "duplicate request" error. If the recharge has not been successfully completed, why is it being flagged as a duplicate request?