Mitra

Product Engg

About this app

Use Mitra app to manage all your Airtel retailer account & services at One place. Mitra provides a simple, intuitive user interface makes it easy for the retailers to use. Also, there are no usage charges on this app.
Mitra Offerings:
1. Live balance and a notification when the balance falls below the minimum amount

2. View tariff plans of full talk time, top ups, daily packs, SMS, internet packs and roaming packs of not just 1 state but all states in India

3. Live updates of last 20 transactions on LAPU (retailer to customer)

4. Search functionality for searching up to 72 hours of LAPU transactions

5. Raise wrong recharge reversal request and get it reversed within 15 mins of request

6. LAPU purchased from FSE up to 72 hours

7. Keep track of all the commissions received from LAPU at real time and the monthly backend commissions

8. Find status of a customer activation initiated by the retailer

9. Reset LAPU MPIN through the app

10. Send queries/ complaints on FSE service levels at the touch of a button

Ratings and reviews

I want to say that if device authentication is done by finger scanning because Airtel Mitra app does not work on ios and those who have iPhone cannot remove their SIM from iPhone because. My SIM works in Ultra Watch and also in MacBook and it is SIM E SIM so it would be better that you get the app authentication done only by scanning the finger. The agent should do the app authentication by scanning his finger. You can do this because the digipay agent can do it by scanning the finger. Performs

Pls 1) Enlarge the size of number entered by customer to max so that it is easily read and checked by them for any error . 2) Don't go to offers immediately upon entry of number as customer doesn't get a chance to check it. Add button, upon hitting will lead to offers. 3) If recharge fails due to low balance or wrong pin then don't make us wait for 2nd try. 4) During activation, if there is any error in using sim, then it should be checked while QR scanning only, and not at submission. Thanks

It will take 3 to 4 times to login, very slow after update and weather we put the right password it shows only user credentials invalid,after 3 attempt the account is locked for showing too many wrong password entered. What a joke even I put the right password. Very very bad worst update.