FieldMate

N/W digitization

About this app

Airtel Field Incident Management App
This application is designed to streamline incident ticket management for Airtel field engineers and operations teams. Powered by AI, it enables faster issue resolution, improved coordination, and enhanced productivity in real-world field environments.
Note: This app is intended for authorized Airtel personnel and partners only.
- Key Features
Incident Ticket Management
Create, assign, track, and resolve incident tickets efficiently with real-time updates and status tracking.
- AI-Powered Assistant
Built-in AI bot helps field engineers troubleshoot issues, provides intelligent suggestions, and guides resolution steps directly on-site.
- Real-Time Field Updates
Stay informed with instant notifications, live ticket status, and seamless communication between field and backend teams.
- Logs, History & Insights
Access detailed logs, ticket history, and performance insights to identify recurring issues and improve operational efficiency.
- Optimized for Field Conditions
Designed to work reliably in varying network environments commonly experienced in field operations.
- Enterprise-Grade Security
Ensures secure handling of operational data with robust authentication and data protection mechanisms.

Benefits
• Faster incident resolution with AI assistance
• Reduced downtime and improved network reliability
• Better coordination across teams
• Increased productivity for field engineers

Access & Support
Access to this application is restricted to authorized users. Please contact your Airtel administrator for login credentials and support.
Empower field operations with intelligent, AI-driven incident management

What’s new

First release