Steve Rorem
Airthings customer service is horrible. If your device goes haywire like mine did, they ask for you to spend 30 day test periods repeatedly so that your warranty and return period expires. I have 2 of them and on one, the radon detector portion went suddenly and unbelievably high. (9+ when it had been consistently in the 1 to 2 range for a few months) The other sensor at that location disagrees. They have no returns process listed, and have no intention of ever honoring any warranty.
10 people found this review helpful
A Google user
New app is 500 times better than the old version. The old one would fail to sync, not communicate, and just not work. The new version syncs much better, communicates quicker, and just works. The device is really good and with the new version of the app it's a solid 4. The reason for 1 star off is it still takes a while to communicate and sync, but it has never fails to do so (which the previous version would fail about half the time).
9 people found this review helpful
Lee Mitchell
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This is a bluetooth connected device. It does not connect to the internet. The app is for your phone to connect directly to the device via bluetooth, yet it unnecessarily requires an internet/cloud account to connect to device. There's absolutely no need to require an account to just get the current readings. I'd not use the app, but there's no other way to get the data as there's no display on the device itself so the app is required. A competitor's device doesn't require an account.
29 people found this review helpful