They are cheating you out of your points OK so I got a new phone but I still have my old phone. I tried to log into this app on my new phone, but it says "incorrect user name/password" I then go on my old phone to check the password and what do you know, the password I'm typing in is correct. Just to be sure, I changed my password and it still won't let me log into my account. Oh BTW their forgot password link is "broken" so you can't use that to recover your password. So I had to use all the points off my old phone and make a new account. Wtf
the app worked on my old phone but not my new phone. help? update 12/31/14- still not working. i just got a new phone LG OPTIMUS L70 (android version 4.4.2)...downloaded the app to SNAP receipts for points and on my 4.4.2 phone, there are no buttons for PREVIEW or SUBMIT to send the photo of the receipt to veggie grill. when i push the phone's menu bar to look for a pop up for preview/submit, nothing happens. this all worked fine on my old android (lower version) and works fine on my samsung tablet. keeps defaulting back to the list of stores where the snap can be sent. my phone camera DOES work. it's just inside the app. help me fix it? thanks. amy amyvegan at g-mai-l dot cm ...current status- i can use my LOVE points but i can't snap a picture. the camera clicks and the app just freezes and is an endless loop between trying to snap the receipt, a freeze, and then back to list of locations.
Very disappointing app, and I had such high expectations. I couldn't even create an initial login, I sent a support email to the address provided, and no response back from Veggie Grill even after 48 hours. This app is unusable. If the developer would like an example of an elegant, useful, easy to use restaurant app, with easy food ordering, look at Chipotle's as an example. However, non-responsive customer support is a much bigger problem.
Mostly works I order lunch one and a while from my office to go, very handy. UI could use a refresh. Forgot Password option has never worked, thus 3 stars.
Doesn't work for me any more It used to work fine but now I can log in and redeem my rewards but it wont let me submit my new reciepts for new points. After i take the pic of the reciept it just freezes :( i read other people were having the same issue. Please fix!
New phone no points Changed phones, tried to log in. Told me my password was incorrect. Tried to reset password, link was broken. Emailed for help and received minimal response about how I needed to sign up under new server for them and my points would sync with the new account. I did and still can't sign into app. I had a good amount of points to redeem and now they've been lost somewhere. Love the food, disappointed in the app.
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