Bell Smart Home

BellCanada

About this app

The Bell Smart Home app is your connection to your home, providing instant control of all system devices and features and real-time customizable notifications.
With this app you can:
▪       Arm and disarm the system from anywhere
▪       Receive instant notifications and alerts, on burglary, smoke, flood or carbon monoxide
▪       Perform one-touch commands to adjust product settings
▪       Stream live, or recorded, video feeds from your indoor or outdoor cameras
▪       Control and set schedules for; lights, locks, thermostats and garage doors
▪       Create and edit scenes (i.e; when you open the garage door, the security system can disarm and the lights turn on)
▪       Set location-based automation (i.e; if you’re 5km from home the door will lock and the alarm system will arm automatically)


Need help? Contact us: [e-mail]

Ratings and reviews

App device descriptions do not match our panel. Onsite Tech has no clue how to fix this. Dispatch says it's an on-site tech issue. Perhaps a bit more training is in order. All the legacy devices are still displayed. If this were 2004 I'd understand the reason for these deficiencies. But in 2024, not knowing how to build a functional app???

It works? Yes. Is it good? Far from it. My main issues with it so far are: - I cannot even see the difference between the Home, Sleep, Wake Up and Away Scenes, and how to customize them, and exactly how they interact with the Panel. The app itself and the Panel have very little integration - Forget about editing the capture window on your cameras in the app. - Actually forget about any video settings in the app - Geolocation range is minimum 3km. that's a monstrosity of a diameter.

Total garbage. Neither this app nor the website has all the features of the system available for modification. Depending on what you are looking to accomplish, you must use one or the other. I can't believe that Bell would leave it like this for so long. Edit to Bell's reply: I've reached out before. Nothing changes. The context is simple, you cannot access all the feature of the system on either the website or the app. What will contacting you privately do? Edit to 2nd Bell reply: Thank you for acknowledging my exact complaint. There is no way to manage your system in any one location. Not even the hardware panel from what I can tell. Who knows, though. You don't even supply documentation. Edit 3: Considering that I had to teach the last person I talked to what the difference between an Android app and a Windows app was (you can check you call logs. they are recorded for "quality purposes!”) and he refused to escalate the call when asked. As well, I had to show your installer/technician who came on-site how to do things like automate lights with motion detection when they were in-site three weeks ago, I have ZERO confidence that calling you will make any difference and will only aggravate me to no end. Calling you will not fix the app... unless you want me to write it for you.

What's new

Minor enhancements