A Google user
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The actual assistance is great. My issue is the inaccuracy of the addresses. I attempted to put in my location address but it kept wanting to change it from south to north and even to completely different addresses entirely. That is 100% not ok. It wastes the rescuer's time and the user's time. I had to put in an address close to me instead of my actual location.
71 people found this review helpful
Joe Renn
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The app is worthless. Like others have said, it states that it has moved and wants to take you to the website. If you don't know your member number and call the 800 number, it tells you to use the app, which doesn't work. When you finally do get someone to talk to (hair pulling experience) their accent makes it very difficult to communicate. I used this service once several years ago with the app and everything went great. Tried to use it a few weeks ago and I will now be canceling my service.
115 people found this review helpful
Tyler King
COMPLETE ALL AROUND GARBAGE! I would give zero stars if I could not only on the app, but also especially on Allstate's "Emergency" road side service! For starters, you can't even call them to get roadside service, you HAVE to download their app just to put a request in.. I COULDN'T even do that because the app wouldn't detect my location.. I had to wait 10 HOURS on the side of the road before they finally sent a tow truck, which I still had to pay out of pocket for! COMPLETELY OUTRAGEOUS!
16 people found this review helpful