My altafiber

Cincinnati Bell Inc.

About this app

My altafiber gives you access to your most important account and services information. You can access and manage your altafiber phone, Internet, and Fioptics TV accounts with your Android smartphone (change based on device and operating system).
Billing and Payments:
• Pay your bill
• View billing and payment history
• Setup and manage recurring payments using Autopay
• Enroll in paperless billing using eBill
• View frequently asked billing questions
Account Management
• Register and manage your online profile
• Setup notification for billing, payments and special offers including upcoming promotions and events
Services:
• Check your current services and available services for your address
• View your Fioptics TV equipment and services including channel lineup
Help Center:
• Find quick answers to your billing, payment and service questions
• Troubleshoot basic service issues in real time
• View frequently asked questions
Contact Us
• Chat with a live altafiber representative for help with all service questions
• Send us a question and we’ll reply back via email
• Call us for 24/7 customer service, sales and technical support
Other Features:
• Use Message Center to retrieve important messages from altafiber
• Quick links to the Connect Cincinnati and Watch Fioptics* App
• Interactive map for altafiber Stores and Payment Centers

My altafiber requires an active altafiber account.
App capability is based on subscribed services
*Watch Fioptics App requires a subscription to Fioptics TV

Ratings and reviews

The app has to authenticate your login externally through a browser. It's 2025, find a way to keep the authentication and login process internally. And why can't I pay with a credit card? Visa, discover, doesn't seem to matter. The only way to successfully pay is via debit. If you're going to shut my internet off cause I forgot to pay, at least make it easy for me to pay?!

Did you ever think about making an app, one that has a functioning payment method? This company is the absolute worst when it comes to accepting a payment properly. In my 35 years of life I've never had a harder time paying a freaking bill than with this stupid company. half the time the payments magically don't go through on the card it just says "Oh sorry we can't do that" and the other times it goes to the wrong account. And if you have to talk to customer service, they just insult you.

I was paying 130$ for next to nothing internet put up with it a few months moved to a new home dropped them for a new provider payed 139$ 1 month after charged 12$ 2 months after tried setting up automatic payment for the last month because it would be easier if it would let me and im not sure if it is or not because its not confirming or denying it did convoluted bad service would not recommend the app or service

What’s new

Bug Fixes