OUNASS Luxury Online Shopping

Al Tayer Insignia LLC

About this app

The Middles East’s Definitive Home of Luxury. Shop women, men and kids clothing, shoes, bags, accessories, fine jewellery, beauty and home from the best international and local designers.

Why our customers shop at Ounass:
2-hour delivery in Dubai & 3- hour delivery in Riyadh.
Free delivery and returns (T&Cs apply)
Buy Now, Pay Later.
The best offers and exclusive sales (enable Push Notifications to be alerted)
Apple Pay for fast and easy checkout
Over 1,000 luxury brands
Exclusive designer collections you won’t find anywhere else
Luxury packaging
Complimentary Personal Shopping
WhatsApp our Customer Care team 7 days a week
Ramadan Shop and Eid Gifting
Wedding Shop

Popular designer brands available at Ounass:
Gucci
Valentino
Balenciaga
Saint Laurent
Prada
Chloé
Dolce & Gabbana
Fendi
Off-White
Bottega Veneta
Emporio Armani
Charlotte Tilbury
Loewe
La Mer
Memo Paris
Diptyque
Wauw Capow by Bang Bang
Charabia
Raspberry Plum

Ounass launched 15.12.2016 as Al Tayer Group’s first, exclusively digital, luxury e-commerce site. The Definitive Home of Luxury, Ounass boasts the widest range of top-tier designers throughout the Middle East.

Ounass is dedicated to impeccable local talent and local service alike, currently operating exclusively within the Middle East. Based in the new capital of fashion, Dubai, we provide a 2-hour delivery service within Dubai as well as express delivery to GCC countries.

Our extensive array of evening gowns and coveted seasonal pieces will arrive in our elegant signature packaging. An easy returns procedure can be coordinated by our exceptional Customer Care team (available from 10am-10pm, 7 days a week). You can also benefit from our complimentary Personal Shopping service which is tailored to suit your specific needs.

Ratings and reviews

They have a problem with the payment. The payment through the card was not successful, and through PayPal, it was pending for the whole day. Then, it was reversed. What was really annoying was the way of handling the problem. I was asked to fill silly infos. And every time the customer support was saying, "a ticket is opened and you will be contacted in 48 hrs. Until the amazing Ms. Yasmeen let them call me in half an hour, but still, it was useless. Will never use the slow app again.

I got this app mainly to purchase Beauty products, but the navigation is quite bad, not really used friendly. Most products shade names color names are not written. The makeup section isn't user friendly in most cases. Example: I wanted to purchase NARS Natural Radiant Longwear Foundation, they are all separate items, but the shade names are not written ajywery. Not in the shade image or in the description. It's a shame that a luxury app has a bad interface. SheIn is more convenient than this.

The Android app is extremely slow and the user experience is horrible compared to the iOS app! It takes forever to load any page and when I click on a single item to view its details it never loads! Please fix it and pay attention to users on other operating systems.

What’s new

* Stability and design improvements