
Alper Y
Apps like this encourage people to stay away from EVs. I cannot even login, where I get an "unable to complete setup, we are unable to update your account" error. I'm yet to deal with the other issues others having, but not there yet. I verified my phone number/email etc. and I don't understand why it's is so hard.. I applied for credit cards faster than this in the past, but cannot even create an account to pay for a service. Bad. Really bad.. Less bonus and more app development, BP?
105 people found this review helpful
Sorry you’re having trouble setting up your account, we know how frustrating that is. We’re working to improve the app and make the process smoother. Thanks for your patience, and feel free to contact support if you need help. ^Abdul

Rick Jones
I only occasionally use Pulse, but in the past it's usually worked. Just tried it on a 7kW charger that doesn't take contactless, and the app just hangs - spinning circle on white screen forever. Had to give up and find somewhere else. I see the app was only updated a week ago, something's been broken. Rubbish quality control.
9 people found this review helpful
Hi Rick, thank you for your review. Sorry to hear about your recent experience, if similar issue witnessed again please call our helpline while at the unit, as we are here 24/7 to support remotely. Agnes

Penny Jackson
- Flag inappropriate
- Show review history
Doesn't work - use the website instead. More detail: wouldn't open at all on my own phone. Locked my account on new one. I've finally had my account unlocked, trying to order a charge card so I never have to wrestle with it in a car park and the "Contine to card authorisation" button doesn't actually do anything. It isn't always the same fault, but every single time I try to use that app something makes it not actually work.
7 people found this review helpful
bp pulse
February 16, 2026
Hi Penny. Thank you for your review. We apologize for the inconvenience. Can you be more specific please so that we can identify the issue? Don't hesitate to reach out to us at heretohelp@bp.com. Paula, bp pulse