Richard Johnson
- Flag inappropriate
- Show review history
Some of the locations are better than others. They state that you get extra loyalty points for keeping your membership for 3, 6, and 12 months but I haven't received them. They changed the points from expiring after 3 months to expiring after 12 months and now expiring after 6 months. You have to keep checking what they are offering as benefits because they keep changing it without notifying you. Thinking about cancelling my membership because of their cheap tactics.
9 people found this review helpful
Icequeen143
Would give zero stars if I could. Tried the trial for $1 and never used the car wash even once, so decided to cancel when I saw an email saying I'd be charged for next month. $29.99 I think. You can't cancel in the app, you have to call someone and no one answers. It took 2 days to get someone to cancel and they still charged my card $21 (I had a $9 credit on my account). I was never refunded for the service I tried so hard to cancel (by call and email) and for a service I never used! FIX THIS!!
38 people found this review helpful
Paul H
I have to give it four stars only because they bill you every 28 days and not a set day of each month. After speaking with someone on the phone, they said that I had to look it up in the app each month as to what date my payment was coming out that they don't send any notifications. I've been to three of their locations in my town and have always had good service and the wash itself is pretty decent.
19 people found this review helpful