
K Sparks
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I have had the same problem for the last 3 years without any resolution. Order notifications don't come through most of the time. If I actually get one, it's gone within seconds. I've had phone in hand, missed an opportunity, and there are suddenly more than one missed. I'm told there are tiers that go by distance, but that cannot be true. I get more opportunities for further distance closings that actually come through and available for 10+ minutes. Worst part, no follow through from support
22 people found this review helpful
Rocket Close, LLC
October 11, 2018
Good morning --
Thank you for sending this over. We are very sorry to hear that and apologize for the inconvenience. Could you do us a favor and send an email to mobileapp@amrock.com so we can work through this together?
Thank you and have a great day!

Michael B.
I have been using this app to receive loan signings since around 2017. Everything worked fine for about 5 years . I would receive orders weekly and most of the time I was able to accept them with no issues. Then in the start of 2022 I start having issues getting any orders at all. As soon as I would receive an order alert, a message appears saying sorry but it's already assigned to another notary. Sometimes I hear an order alert and there is not even an order in the queue.
1 person found this review helpful

Patricia Camporese
I've selected in the Settings to receive notifications and get the test notification and I've got the "you're successfully Receiving notifications". But I'm not always getting potential orders. This is getting to be very frustrating. Yesterday alone, I missed three potential orders I would have accepted but I never got an alert about it. What's going on with this?
7 people found this review helpful
Rocket Close, LLC
June 15, 2021
Good morning, Patricia - one of our partner support specialists will contact you today to help figure this out. There are a variety of reasons why your phone may not be receiving the new order notifications. Thanks for sending this over to us and have a great rest of your day! Our apologies for the inconvenience.