AnswerForce

AnswerForce Mobile

About this app

Deliver happiness to your callers with instant responses and excellent customer service. Carry your office in your pocket and manage your business on-the-go from your smartphone with the AnswerForce app. While you focus on expanding your core business, your AnswerForce receptionists focus on your customer communications.

- Access your call data and messages
- View your live appointment updates
- View, prioritize, and respond to inbound customer messages
- Share important schedule updates and collaborate with your team
- Forward customer messages to your team via email/SMS
- Add notes to customer messages to instruct your team
- Adjust your plan based on your needs

Ratings and reviews

THICK ACCENT AGENTS - I'm a customer, and have had agents answer my phones with incredibly thick accents. The whole reason I signed up for this is because they said it was only people in North America answering the phones. I expressed my opposition towards accents before I became a customer, and they promised me it wouldn't be an issue. This is unexpectable. I pay a premium for a North American company. I could get another company that is in another company, Philippines, with less of an accent.

Unbelievable!!!! Indian customer service. Can't get any help ! 😭 Screwing up my account on purpose. Created 4 duplicates for each entered customer in my CRM. For two weeks now. Finally fixed it, and again turned it off! There is no time to deal with these problems unfortunately so another solution will have to be found.

This app is really user friendly and allows for you to listen to your call recording right from the app

What's new

Bug fixes and performance improvement