Apex Agentes

Apex Software Ltda

About this app

Apex Agents is the WhatsApp customer service app with an AI agent that answers for you — and you take over the conversation at any time, with a tap.

No more answering customers one by one. Apex's AI agent understands the question, responds in your company's tone, and works 24/7. Your team monitors everything in real time and takes control whenever you want — the agent is never "unsupervised".

KEY FEATURES

• Unified inbox — all your company's WhatsApp conversations, organized in one place, with color-coded labels and quick search
• 24/7 AI agent — answers questions, schedules, and orders in your brand's tone, without waiting for anyone to be available
• You in control — pause the agent, take over the conversation, or reactivate whenever you want, all with one tap
• Full chat — text, audio, image, and video, just like on WhatsApp
• Teamwork — transfer the conversation to the right person and see who is responsible for each interaction
• Customer context — contact, labels, and interaction history always at hand
• Real-time notifications — know instantly when a customer responds or needs you

WHO IT'S FOR

Made for customer service teams that use WhatsApp and want to scale without losing the human touch — the AI ​​agent handles the volume, the team handles what matters.

This app requires an Apex Agents workspace account already set up by your company. Don't have one yet? Speak with the Apex Agents team.

What’s new

Primeira versão do Apex Agentes!

Central de atendimento e CRM no seu bolso:
• Converse com seus clientes pelo WhatsApp direto no app
• Envie e receba mensagens, fotos, áudios, vídeos e documentos
• Organize contatos com etiquetas e busca rápida
• Receba notificações de novas mensagens em tempo real
• Conte com agentes de IA para agilizar o atendimento

Bom trabalho e ótimas conversas!