Horrible app Rarely scans the QR code, so you cant get rewards (clever). The rewards that you do manage to earn disappear before they can be redeemed! The customer service/tech support is a joke with this app. Its really not worth the hassle. I dont see how they managed to screw up such a simple and basic concept.
Rarely works This app is the worst thing to happen to Rita's rewards... It rarely works, which the employees I've had said happens 'a lot of the time' and yet they didn't offer an alternative towards the reward.
I can't even get back in to my account, it keeps saying try later. This update is horrible
Needs to be updated for Nexus 5X, etc The app works well enough for me but to scan for a visit towards an award, the camera is reversed (i.e., needs to be mirrored so it's not upside down, etc) on my Nexus 5X. This was a common problem in lots of apps when it first came out, as they need to be built with a newer SDK to avoid this as I recall. In any case it's surprising that a widely used app still has this issue at this point in time.
Horrible app!! Oh yay they updated their app. Now can't login and lost all my punches. Even better they don't respond to emails.
This is fixable! !! Come on guys, it shouldn't be that hard to make an app that actually works! The old version would always be problematic to get the scanner to work but it did for the most part. With this fancy new update it has totally stopped working. I want my free ice and I can't get that if the scanner isn't working!
Check out the new redesigned Rita's Ice app!
We've added new features including check-in technology, refer a friend, access to our social media pages and more!