Sokind

크디랩

About this app

Sokind is Korea's only AI-based training solution for service professionals.

You can register a training curriculum tailored to your company's training manual, and service employees can practice customer service by referring to the app and speaking as if they were interacting with actual customers.

Upon completion of training, an AI report analyzing speech, facial expressions, and posture is provided.

[Analysis Factors]

Speech: Script consistency, intonation, voice tone, speech habits, speaking speed

Facial Expressions: Analysis of 6 facial expressions, eye gaze distribution

Posture: Head angle, shoulder movement

You can manage the completion rate of customer service (CS) training for service employees and evaluate individual service response capabilities through various analysis factors.