TeleTrace

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About this app

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TeleTrace is a mobile visit verification platform designed for community-based behavioral health providers. It helps organizations confirm when and where services occur while giving providers a simple, structured workflow for completing visits in the field.

Providers can view assigned clients, start and end visits, capture GPS locations and timestamps, complete guided intervention checklists, and request client confirmation through supported verification methods. Visit information is securely recorded and made available to authorized administrators for operational and compliance review.

TeleTrace is built specifically for community-based services, where visits may take place in a variety of appropriate settings—not only in a client’s home. GPS data is used to document visit activity and identify potential exceptions without restricting providers to a fixed service location.

Key features include:

- Start and end visit tracking
- Automatic GPS and timestamp capture
- Client visit confirmation
- Guided intervention checklists
- Provider visit history
- Verified, unconfirmed, and flagged visit statuses
- Secure provider account access
- Administrative visit monitoring and review

TeleTrace helps behavioral health organizations strengthen accountability, improve oversight, reduce documentation discrepancies, and create a more reliable record of community-based service delivery.