Vianet

Vianet Communications Ltd.

About this app

Vianet Mobile App is a self-service tool for our Customers.
Vianet Mobile App allows our customers to manage their services, request for support, renew and make payment, order ViaTV, refer to get rewards and much more.
Here are what you can do with Vianet Mobile App and why it’s essential for Vianet customers:
Easily reach out to us for query or support:

- Create a ticket, view status updates and chat with our customer care team

- Check your connection status to check your device status, account status, optical power and incidents


Receive quick notifications from Vianet:

- We notify customers using Vianet App regarding any network issues, maintenance, expiry alerts, offers and more. Download the app to stay connected with us.


Get rewards:

- You can easily refer using the app and get rewarded for each referral

- You can use the app to claim or use your reward points.

Easy Billing & Payment:

- View pending or past bills

- Pay your bills online

- Renew your services with a press of a button


Manage your account details:

- Stay on top of your expiry date and package details

- View your data usage

- Update your contact information

- Upload your necessary documents


Control your service:

- Control your WiFi Router settings such as changing password, monitor the

devices connected to your WiFi, change your WiFi Channel and much more


Manage Accounts:

- Add, edit and delete multiple accounts and view multiple service status using same platform via switch user feature

Ratings and reviews

A few years ago I was the one to rate Vianet all 5 stars being impressed by the customer service they had and today is the day I am editing it to a single star because of the downfall i have observed in the service that they provide. I feel like Vianet doesn't value customer time. Maybe they should be focusing more on prompt field support and if not should at least inform the end user regarding the support timings.

worst i am frust with this network always force myself to on phone data ncell 2gb pack is better although data runs faster and works for 2 ,3 phones but this V I A N E T My god 🤦‍♂️ always make me to speak some good words .!

Frustratingly Slow and Unstable Internet Even with high Mbps, this internet service is painfully slow. Pages take forever to load, and videos buffer constantly. The worst part? It disconnects randomly, especially when I’m in the middle of important work. It’s incredibly frustrating and unreliable. Despite paying for high-speed internet, the experience feels like using a low-quality connection. If you're looking for a stable and fast network, this is NOT the one to choose. Always a probl

What’s new

Safe browsing feature added
Bug fixes and improvements