Vianet

Vianet Communications Ltd.

About this app

Vianet Mobile App is a self-service tool for our Customers.
Vianet Mobile App allows our customers to manage their services, request for support, renew and make payment, order ViaTV, refer to get rewards and much more.
Here are what you can do with Vianet Mobile App and why it’s essential for Vianet customers:
Easily reach out to us for query or support:

- Create a ticket, view status updates and chat with our customer care team

- Check your connection status to check your device status, account status, optical power and incidents


Receive quick notifications from Vianet:

- We notify customers using Vianet App regarding any network issues, maintenance, expiry alerts, offers and more. Download the app to stay connected with us.


Get rewards:

- You can easily refer using the app and get rewarded for each referral

- You can use the app to claim or use your reward points.

Easy Billing & Payment:

- View pending or past bills

- Pay your bills online

- Renew your services with a press of a button


Manage your account details:

- Stay on top of your expiry date and package details

- View your data usage

- Update your contact information

- Upload your necessary documents


Control your service:

- Control your WiFi Router settings such as changing password, monitor the

devices connected to your WiFi, change your WiFi Channel and much more


Manage Accounts:

- Add, edit and delete multiple accounts and view multiple service status using same platform via switch user feature

Ratings and reviews

There are several bugs in this app. For example, when I try to block some devices, it shows that the device has been added to MAC filtering, but it does not appear in the blacklist option, and the blocked device can still access the internet. I reported this issue earlier, and although it was solved temporarily, the same error reappeared after a few hours. Additionally, the option to hide the SSID does not work at all. Even after attempting to hide my SSID, it is still visible on other devices.

Its incredibly frustrating when internet doesn't work when i need it most,especially after being promised for reliable service. paying full price for the service that is constantly slow or completely out of service is unacceptable, and poor customer support add more stree.Plz try to solve the problem as soon as possible.

One of the worst application that I am forced to install to manage my router configuration by a fraud company. Besides some fancy colors, this application is complete garbage. It doesn't even give you access to most of the features of a router, at best you can only blacklist devices that doesn't even show up in blacklisted list. Fraud company, fraud and incompetent developers scamming non-technical customer base.

What’s new

Safe browsing feature added
Bug fixes and improvements