Vianet

Vianet Communications Pvt. Ltd.

About this app

Vianet Mobile App is a self-service tool for our Customers.

Vianet Mobile App allows our customers to manage their services, request support, renew and make payments, refer to get rewards and much more.

Here are what you can do with Vianet Mobile App and why it’s essential for Vianet customers:

Easily reach out to us for queries or support:
- Create a ticket, view status updates and chat with our customer care team

Receive quick notifications from Vianet:

We notify customers using Vianet App regarding any network issues, maintenance, expiry alerts, offers and more. Download the app to stay connected with us.

Get rewards:
- You can easily refer using the app and get rewarded for each referral
- You can use the app to claim or use your reward points.

Easy Billing & Payment:
- View pending or past bills
- Pay your bills online
- Renew your services with a press of a button

Manage your account details:
- Stay on top of your expiry date and package details
- View your data usage
- Update your contact information
- Upload your necessary documents

Control your service:
- Control your WiFi Router settings such as changing password, monitor the devices connected to your WiFi, change your WiFi Channel and much more
- Use services such as Viasecure for parental control
- Use services like Ultraboost to boost your internet speed

Ratings and reviews

Worst app for an ISP, UX seems like that of 90's era, No wifi management feature works, shown Optical power is also incorrect, appears to be hardcoded instead of fetching from ONU, even Data Usage not shown properly, no support of changing SSID name or password, no mac filter, no connected device info, reward points cannot be used through app, support ticket created through customer care doesn't appear, literally saying it's an USELESS APP. Being one of the top ISP, Vianet should be ashamed.

Comparing to other services providers vianet service is too much bad, shameless, careless so on.I have been complaining about my wifi for the problem of net slow but the customer care staffs and technical team is so careless that they don't even pick up the call and technical support team don't even know how to fix the problem or what is the problem i have to call them in daily basis. I feel like i have waste my money on bad wifi company where i don't even have the facilities and good service.

I have to constantly keep registering every time I open the app instead of just taking me directly into the interface. Sometimes the options just show blank instead of the required information. Too many bugs. Extremely unoptimized.

What's new

Some bug fixes.