Vianet

Vianet Communications Ltd.

About this app

Vianet Mobile App is a self-service tool for our Customers.
Vianet Mobile App allows our customers to manage their services, request for support, renew and make payment, order ViaTV, refer to get rewards and much more.
Here are what you can do with Vianet Mobile App and why it’s essential for Vianet customers:
Easily reach out to us for query or support:

- Create a ticket, view status updates and chat with our customer care team

- Check your connection status to check your device status, account status, optical power and incidents


Receive quick notifications from Vianet:

- We notify customers using Vianet App regarding any network issues, maintenance, expiry alerts, offers and more. Download the app to stay connected with us.


Get rewards:

- You can easily refer using the app and get rewarded for each referral

- You can use the app to claim or use your reward points.

Easy Billing & Payment:

- View pending or past bills

- Pay your bills online

- Renew your services with a press of a button


Manage your account details:

- Stay on top of your expiry date and package details

- View your data usage

- Update your contact information

- Upload your necessary documents


Control your service:

- Control your WiFi Router settings such as changing password, monitor the

devices connected to your WiFi, change your WiFi Channel and much more


Manage Accounts:

- Add, edit and delete multiple accounts and view multiple service status using same platform via switch user feature

Ratings and reviews

I am so done with vianet I am gonna change internet service provider when you complain about slow internet speed they make is fast for 1 day and boom its slow again fraud this app ever its so freaking buggy most of time. I can't even access to settings it keeps on loading for infinite hours and boom can't reach and there is literally no options for lan connection. It so easy to maintain using web address compare to this buggy app

They are banning router access in favor of app but app doesn't function well. You can't see support number without internet. You can't be able to access router settings without internet. You won't be able to see if its router that is causing issue. So without any proper planning, its absurd to force to use vianet app. Don't force user to use app. If they block direct router access, i am removing this internet and will ask all of friends and family member to do same

well it takes eternity to load anything. blocking devices causes me losing connection every single time and yeah you have to block a device like 3 4 times for it to actually work super annoying overall a really slow app

What's new

Some Minor Bug fixes