Alfa Telecom

3.4
4.86K reviews
500K+
Downloads
Content rating
Everyone
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About this app

Discover the new Alfa mobile app by downloading it now! Enjoy the same old features you’re used to, in addition to new features wrapped in a brand new design that will allow you to easily manage and track multiple Alfa accounts all from one place.

Whether you are a Prepaid, Postpaid, Business, Mobile Broadband or Alfanet subscriber, you will be able to track your consumption, manage your service, pay your bill or recharge your line, and much more.

Manage multiple accounts:
Easily switch between multiple Alfa accounts without the need to login every time.

Track your consumption:
Get an overview of your consumption as soon as you open the app.

Manage your services:
Manage your active services, and subscribe to new services on the go.

Pay & Recharge:
Recharge from a credit card, a postpaid line or a scratch card.
Pay your bill and activate automatic bill payment.
Transfer credit.

Check your bill:
Check your current bill and previous bills.

Send Free SMSs:
Send 5 free SMSs per day

Locate Alfa Stores & distributors:
Find the nearest store and get directions, contact and opening hours.

Get Support:
Live chat with our customer service representative, submit a suggestion, retrieve your line’s PUK, unblock codes and report coverage problems by sharing your location.

This app is not in any way affiliated with, sponsored by, or endorsed by the United States insurance and financial services provider Alfa Corporation, which operates Alfa Insurance and Alfa Financial.
Updated on
Mar 14, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 3 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.4
4.77K reviews
Antoine K.
February 2, 2024
The UI is very low quality, both in terms of looks and function. The display oftentimes has trouble scaling properly on an average-sized device screen. Lastly just as I sent my message to an agent via the in-app chat, my session ended and I kept being told there were no agents even though I had just connected with one. This is one of the two major and only telecoms in the entire country and their app feels like it's a university project from 2005.
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Alfa Telecom
February 22, 2024
Hi Antoine, We apologize for any inconvenience caused. We will follow up the scaling issue with our technical team. If you are still facing any issues, please contact us at alfa.customercareteam@alfamobile.com.lb, so we can better assist you. Thank you for your honest feedback; we will take it into consideration.
Daniel Jouny
March 3, 2024
trying to log in and the app is saying: an error occurred. please try again later. though I'm updated to the latest version
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batoul alameh
January 21, 2024
The app is not working and when I want to renew my line it give an exception occurred and the I have use all the maximum number of trying
2 people found this review helpful
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Alfa Telecom
January 29, 2024
Hello Batoul, we apologize about the inconvenience. If you are still facing any issue please contact us on alfa.customercareteam@alfamobile.com.lb, so we can better assist you. Don’t hesitate to update your feedback, if any. We look forward to receive back your 5/5 rating with enthusiasm :)

What's new

We update our app regularly for a better experience. Get the latest version for all the available features.

This update includes performance improvements and bug fixes to make Alfa app better for you.

Rate the app! Your feedback shows us what matters.