
Odudu-Abasi Essien
It's bad honestly. I didn't believe the reviews till my money was trapped there for days. Login errors are common, sometimes you login but can't transfer anything. I moved my money. The app aesthetics is one of the best but the technical side is not worth It. Their technical support is also zero. You have to enter the bank to sort out your issues.
277 people found this review helpful
FIRST CITY MONUMENT BANK LIMITED
August 25, 2020
We regret the inconvenience you had to face. For better assistance please share your information with customerservice@fcmb.com. We will be happy to assist you.

Kryzdon Chris Austin Ottah
This app is seriously annoying, I tried logging in with my other phone but the result I get is wrong credentials, it happened to me when I got a new phone, my profile was blocked, I visited the bank to reactivate it by writing a letter, now it's happening again, I tried logging in with another new phone several times, it keeps saying my account has been deactivated, I tried all the necessary prompt to reactivate it but I keep getting the same response, may be i'm going to uninstall app.
1 person found this review helpful
FIRST CITY MONUMENT BANK LIMITED
June 24, 2026
Hello Kryzdon Chris Austin Ottah, we are sorry for the frustration this has caused. Kindly send us an email at customerservice@fcmb.com with your account details and the error message you're receiving so we can investigate the issue and assist with restoring access to your mobile app as quickly as possible.

Christopher Davies
The banking system is very poor, I open an account with them and upgrade my account, after finding my account, I want unable to withdraw via atm and app transfer, which I visit the bank to complain, which they tell me that it is working and I test it and it work, immediately I started receiving fund on it back, I want unable to withdraw via atm and transfer, I went to bank yesterday, they are telling me that the account was restricted. Because of my address, Can't I save in peace again?
2 people found this review helpful
FIRST CITY MONUMENT BANK LIMITED
June 20, 2026
Hello Christopher Davies, we are sorry for the inconvenience. Account restrictions are usually placed for security/compliance checks (like address/KYC verification). Kindly send us an email at customerservice@fcmb.com with your details so we can check the reason, escalate, and assist you in resolving it as quickly as possible.