
Guillaume Ryder
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Many bugs in the registration process. Very slow too. Keeps failing with random, generic errors and no details about what went wrong. I had to retry the registration process a dozen times as each step failed at least once. It was an ordeal! Scanning my ID card never worked (the screen to scan the back side is broken, the "start" button stays grayed out), I had to use my passport (no back side to scan).
6 people found this review helpful

Rodrigo Ferreira
Useless. My ID (EU, which according to them should be supported) scans fine, but the application complains that the city of birth was not found (indeed this is now shown on Portuguese IDs). I was asked to contact customer support, which I did. I opened three tickets over the course of three weeks, absolutely no reply from them. All in all, pretty much trash...
11 people found this review helpful

Hein van den Heuvel
Just terrible. Couldn't get my (Dutch) passport page picture to be uploaded. No clear indication how to hold it - find out the hard way. It does not allow one to align and click 'ok' but decides for itself when the image seems good enough. Once in 10+ attempts I got close and it complained about some MRZ line not being sufficiently readable - it was. Did not offer to read NFC chip in passport either. Trick seems to be to hold camera in anticipated focus position, but even then... no joy. Stuck.
7 people found this review helpful