SURFboard Central

VANTIVA USA LLC

About this app

Thank you for purchasing a SURFboard product! Simply download this application, select the device model, and follow the on-screen instructions to setup your device.

This single (Central) mobile application will support all our current SURFboard devices.

Cable Modems:
- Models: S33, S34, SB6141, SB6121, SB6183, SB6190, SB8200, SBV3202, SBV2402, T25.
- Step-by-step install guide includes help for device activation by your Cable Internet Service Provider.
- Access to device information, help, and technical support.
- Quick launch the device Web Application for device configuration and management.

Cable Modems with Wi-Fi:
- Models: G18, G20, G34, G36, G54, SBG10, SBG6950, SBG7400, SBG7580, SBG7600, SBG8300
- Step-by-step install guide includes help for device activation by your Cable Internet Service Provider.
- Access to device information, help, and technical support.
- Use the device Web Application OR the mobile app for device configuration and management.
- Easy to use Wi-Fi management functions.

mAX Wi-Fi Mesh Routers:
- Models: W11, W121, W122, W21, W30, W31, W61, WC4S, WC4T
- Step-by-step install guide includes help for optimal mesh node placement in your home for performance and coverage.
- Easy to use Wi-Fi management and enhanced mAX features*.

Wi-Fi Gaming and Extenders:
- Models: W6B, W6U
- Step-by-step install guide.
- Access to device information, help, and technical support.
- Quick launch the device Web Application for device configuration and management.


--- Easy to use Wi-Fi management functions ---
- Manage your Wi-Fi network when you are at home or away.
- Setup a private and secure home Wi-Fi network.
- Setup a separate Guest network for visitors.
- View client devices connected to your network.
- Add friendly names for each client device.
- Check your mobile device real-time Wi-Fi speed.
- Create profiles for your kids to manage their screen time, allowing schedule or manual Internet pause.

--- Enhanced mAX features ---
- Get notified when selected device leave or join your home network.
- Enhance your parental controls with "screen" time rewards.
- Network Health monitoring with recommendations for optimization.


For additional help, please visit the SURFboard User Community at https://community.surfboard.com/
For device technical details and support, please visit SURFboard Support at https://www.surfboard.com/support/resources/
* Not all enhanced mAX features are available on W61, WC4S, and WC4T

Ratings and reviews

Am replacing my wifi mesh system almost exclusively because of the horrible experience on this app. App constantly displays stale data. Crashes frequently. Can't add new nodes to the mesh without restarting multiple times. This app needs SEV0 kind of attention from the developers in order to stabilize. Right now it's pretty unusable

Attempting to "Refresh" the list of devices on the LAN by tapping the circular arrow does not work and only displays a Fing ad. Yesterday I used it to see the user guide to my cable modem. This morning it was stuck there and did not respond to the back "<" function. I had to kill it thru the task manager with a “Force Stop”, but restarting it did restore normal operation. These problems seem like they would be so obvious to find and easy to fix, I'm confounded they exist.

This app is absolutely worthless! I get to the point of configuring the Wi-Fi for the gateway and receive an error message about "communication failure" with the gateway. The app won't let me go any further in the process to troubleshoot the problem. Can't find any reliable anUnavailable to change the default Wi-Fi settings, especially when customer support is unavailable.

What's new

- Support for new gateway product introduction of G20 and G18.
- Gateway installation improvement.
- Gateway help content improvement.
- Other minor fixes and improvements.