Sean Grady
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Back button still doesn't work on the app, even after the update. These are basic functionality changes that should just work, not asking for a huge change. This has been across two phones, two different setups. UPDATE: Still doesn't work on my third phone. What a surprise.
11 people found this review helpful
Ascentra Credit Union
February 23, 2024
Hi Sean, our App Team confirmed this is a security feature to protect you. If someone accessed your phone, they could use the back button to access your information. As an alternative, the app's back button in your account tiles allows you to back up. We understand the inconvenience, but this is another way we can reduce security vulnerabilities.
Ashley Victoria
App is too sensitive to touch. I can't scroll down the screen without it selecting the option my scrolling finger happened to be on, (this is on both Apple and Samsung, I checked). I have to toggle back and forth to pay credit bills. I'd rather not have to memorize the amount. The text is difficult to read, in size and color. The grey background, while professional, would benefit going back to white. I would encourage looking at more user-friendly apps like Chime. Thanks!
6 people found this review helpful
Ascentra Credit Union
January 7, 2021
Hi Ashley, thanks for letting us know of the issues you're running into. We appreciate your comments! All comments to improve (or fix) something in digital banking are reviewed by our team to continually improve our members experience.
Sharon Gammell
After removing the old app and installing the new, it took some time to complete. I even had a problem accessing my account on my laptop. Once I had authentication online, I reinstalled the app on my phone. Noticed the login page was the old one, it didn't work. I closed app, went to Google Play Store and opened the app from there. New login page appeared. I logged in no problem and set up biometrics. All is well now. Not everyone can figure this out so have patience with your customers.
11 people found this review helpful