asista

At asista, we constantly endeavour to enhance User Experience, and as a step forward in this endeavour we are happy to launch our Android based Mobile App for Asista. This Android App is for the use of Asista agents. From now on your agents will be able to use Asista on the move through their Android mobile without the hassle of waiting to get access to a PC to manage their tickets.

Some of the App's features include:

- App can be used by Agents also the Users
- Dashboard providing a quick view of tickets for Agents and Supervisors
- Update Ticket State
- Add comments to ticket
- Forward ticket to an agent/team
- View Knowledge Base Articles
- And everything an agent and users can do on web can be done with app
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5.0
12 total
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2
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What's New

This update is added with
- Asset CTI (Category, Type and Item) filter feature for create ticket.
- Functionality to add RCA to KB by admin and supervisor.
- KB search to list matching KB articles
- Ticket custom fields is added to ticket Info page
- Asset custom fields is added to asset detail page
- Customer Info added
Bug fixes
- Fixed, comments added with wrong attachments and profile picture issue.
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Additional Information

Updated
January 23, 2019
Size
5.1M
Installs
50+
Current Version
2.2
Requires Android
4.1 and up
Content Rating
Everyone
Interactive Elements
Shares Location
Permissions
Offered By
Cherrylabs
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