San José 311

AST Corporation

About this app

San José 311!

San José 311 is a service request system brought to you by the City of San Jose. The application allows you to submit, track and explore a variety of city service requests. These requests are forwarded through to the relevant city service team to accept, review, update and resolve.

You can submit requests anonymously or sign in with an account. We highly recommend creating an account as you will then gain access to enhanced features and experience a more personalized service.

Service requests can be logged with photos, categorized and placed on a map. You can also search current requests and follow them if you want updates and notifications.

The application contains a detailed Frequently Asked Questions (FAQs) section to assist you in navigating through our many city services.

Neighborhood Services provides easy and instant access to your street sweeping, waste collection, neighborhood cleanup and water service provider.

We hope you enjoy using and exploring San José 311 and thank you for your assistance in keeping San Jose great!

Ratings and reviews

You have to have separate accounts for desktop and mobile. Desktop app requires minimum password of 8 characters and the mobile app requires 4 exactly. You have to use different email addresses for each. Makes no sense what so ever. Uninstalled so I cannot confirm how ass backwards this app is. I did read all the negative ratings for this app.

Used this app for a long time. But can not use it anymore, with the new version. Once opened, Pop up with 2 options, update or cancel, shows up. Both redirect to Google Play. Update or Reinstal gives nothing. And going in circle. Too bad.

there should be an option to reopen a ticket/work order if the job wasnt complete. they supposedly found that the vehicle that has been sitting there for months isnt being stored on the street. it did move, but it's in the same spot and has been there for months. it is the literal definition of storing a vehicle on the street. I guess if you move a vehicle 2 inches every 3 months you're in the clear somehow???

What’s new

Minor bug fixes!