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Incredibly laggy interface, does not correctly report fixture settings. Cannot be trusted half the time, and without perfect line of sight forget about it. This is either a problem with the app or the ART7, as wireless DMX works fine in similar environments but the app will only reach a fraction of the fixtures. Makes the wand useless for applying settings to a group. This is a professional app, and I am seriously tired of having to use it. Please improve this garbageware. Edit: In response to the developer... Good grief, don't tell me how many shows they are working properly on, I have been using your gear as long as anyone on the planet minus the builders themselves. I have been using your app for years. Part of your issue is that vendors rent the tablets out. The Google Play account is theirs, and sometimes they lock the end-user out of downloading new apps. This prevents updating firmware in the field, and when you have had the warehouse bring you three different non-functional kits previously, I took one that actually worked and failed to make sure everything was up-to-date because time had become an issue. Long story short too late - don't get combative with me, it is a dumb idea. I am telling you you need to fix your update process so that it can be done through the app directly and without playstore BS. If that is impossible because Google, make a PC app and I will never use this one again.
14 people found this review helpful
Astera LED Technology GmbH
July 8, 2021
Sorry to hear about your problems and frustration We hope this didnt happen during an important gig. But there are 10000+ happy users and this sounds like a hardware defect. Please contact your customer service to get it fixed.
Shockingly bad app, terribly designed, always so embarrassing to use on set as it's either losing connection or won't allow me to make any adjustments. Very unnecessarily confusing design, just terrible all-round. Avoid if possible!
1 person found this review helpful
After a recent update, the app has become unusable and honestly an embarrassment to use on set. Bluetooth connection to the AsteraBox used to take a few seconds at most and was automatic. Now, whenever I unlock my phone to use the app, it's a 50/50 gamble of whether or not it'll connect automatically, and when it does connect it takes between 1-2 minutes, which is an unacceptable amount of time when you're trying to light a commercial project. Please fix this.
10 people found this review helpful