Freya Tech Care

Astronacci

About this app

TechCare is the technology help center for Astronacci employees and partners. Report app issues, request new features, ask for revisions or data, and track every request until it's resolved, right from your phone.

💬 CREATE A REQUEST JUST BY TELLING YOUR STORY
No long forms. Describe your problem in plain language to FREYA, the TechCare AI assistant. FREYA will:
• Ask for any missing details
• Accept screenshots, videos, and PDFs as evidence
• Turn your story into a complete ticket, ready for the team
• Show you a ticket summary to review before you submit

📋 TRACK ALL YOUR TICKETS IN ONE PLACE
• See the status of every ticket, from To Do and In Progress to Done
• Check priority, category, related product, and estimated completion
• Review each ticket's change history at a glance
• Approve or reject tickets that are ready for testing, with evidence

🗨️ TALK DIRECTLY WITH THE TEAM
• Reply to developer comments right from the ticket
• Mention colleagues to bring them into the discussion
• Attach photos, videos, and documents
• Send direct messages to TechCare team members
• See when your messages are delivered and read

🔔 REAL-TIME NOTIFICATIONS
Get a push notification for every new reply, mention, status change, or ticket waiting for your test. Notifications are grouped per ticket and can be filtered by category, so you never miss an important update.

📚 ASTRONACCI KNOWLEDGES
Read Astronacci's internal guides and product documentation anytime, right in the app.

🔐 SECURE AND IN SYNC WITH THE WEB
TechCare uses the same account as the web version. Sign in without a password: enter your work email, then enter the one-time code sent to that email. All data travels over an encrypted connection. You can also request account deletion from the Profile menu.

TechCare is intended for Astronacci employees and partners with an existing account. Need help? Contact [e-mail].

What’s new

Dev Board home: a summary of tickets assigned to you, how many are In Progress and for how long, and which are overdue.
"Needs Attention" list: expedite tickets, cleared blockers, tester rejections, unread chats, and new assignments.
My Tickets list with search, filters, and sorting. Minor fixes and performance improvements.