Mi LUMA

ATCO Technology Management Ltd

About this app

Mi LUMA is LUMA’s new customer app. You can register with a residential or commercial account, the last 4 digits of your social security or EIN and a valid email. If you already registered for Mi LUMA online, you will use the same username and password to sign in.

After your first sign in using your username and password, choose to use Face Unlock, your fingerprint, PIN or keyboard pattern for future sign-ins. Signing into Mi LUMA is easy and quick!

Once signed in, see a Dashboard with your current balance of the electric service account you registered. Single tap to view the Account screen, with all your current account information, including the total amount due and payment due date. View and download your current bill in PDF format. Pay your bill using a credit card or a bank account. Payments made through Mi LUMA app are credited the same day.

The Mi LUMA app also provides a 12-month history of bills and payments, outage viewing and reporting capabilities, and an extensive set of frequently asked questions (FAQs) to help you in the transition to LUMA. Simply download the free app and begin enjoying the convenience of doing all of this from anywhere 24/7.

Ratings and reviews

✔Issues registering account ✔Issues signing in ✔Issues trying to make a payment. App finally seems to be working. It is not too bad, but decided to uninstall after signing in (required every time), and realizing App sends you to the web page for payment. Can't view bills from App either. I find no use for the App if the most important features (imo) are available only through the web page. If these features were added, I'd reinstall for sure. Devs, please take notes from "AcueductosPR" app.

The app is pretty good, except for 2 things. 1. As you try to report a power outage or something on the app, when you try to send it, it will not allow you to sometimes. 2. I have 2 accounts and if I pay one, then I can't pay the other the same day, because it darkens the make a payment option. Will give it additional star if they fix glitches.

Was working good but now cannot log in and cannot register another account. To many issues with this and not aceptable. They have to make this work flawlessly if they want acceptance from the public. Dropping down 4 stars from my initial post. Also they are not answering the phones. There are not doing this right. So far I am able to log in the first time. I had previously registered my account with my laptop then logged in with the app without any problems. Waiting for my bill to be available to pay it online.

What's new

Added the ability for users to delete their MiLUMA app login account. Added auto-update feature always have the most current version.

Performance enhancements and bug fixes.