ATIZ Team

ATIZ Security Solutions

About this app

This app is designed exclusively for technicians to manage customer service requests and support activities with ease. Login credentials are provided by the administrator to ensure secure access.
🔧 Key Features:
1. Service Management
• Receive service requests from customers for new installations and other services (e.g., CCTV, Wi-Fi networks, etc.)
• Provide quotations for each request
• Move requests through stages: Quotation → Work in Progress → On Hold → Completed
• Add additional charges if required during the service
• Collect payment (manual record only)
• Mark service as completed once work is finished
2. Gift Redeem Module
• Browse available gifts in the redeem gift section
• Redeem gifts using accumulated points
3. Support & Complaints
• Raise complaints to admin through the support module.
4. Store Module
• Technicians can submit product orders on behalf of customers based on service requirements.
5. Service History
• View past service records for easy reference and warranty checking of product.