The app looks good and Atom Bank have good rates and good phone support, but wouldn't recognise my face and therefore I had to use another device to register. Since the app is the only way of accessing the bank's products, I came very close to giving up entirely.
Navigation in the app is painfully slow due to loads over over-designed animation. Information density is also really poor on the main screens. The facial recognition didn't work in the current version. It used to be fine but no longer picks up a face at all. The actual banking aspect of the app seems okay. I'm disappointed that there's still no current account after so much time but the basic systems seen to work quite nicely.
Absolutely impossible to log on using any of the 3 methods of identification and therefore, after a few months of testing I won't be investing any money. I've uninstalled the app due to it being too unreliable and not having an alternative web based site to use as a backup.
Atom's fixed rates are amongst the best available, but App only access could cost you if you have to buy a new phone in the future to access your account. It's a risk, and one that Atom appear to be very keen to burden you with in their new T&Cs. Then there's the tax issue to consider, and Atom's reluctance to offer an ISA wrapper. Atom is not yet good enough to compete with mainstream suppliers on level terms, and the rates need to be much higher to reflect this. Until things improve, I'm out!
It took me 28hrs to complete my investment and 30 attempts. The app needs work!
Very poor, failed to recognise my visual, called an assure I could log in other ways. Tried to register device, same problem. 45 mins wasted.
Say hello to our shiny new update.
We keep improving our app with every update, listening to what you guys need as we go. This time our tech boffins have made a few snazzy fixes. It means your app works much better when unexpected things happen, for example when you lose that pesky wifi connection, you’ll still have a great journey on the app.
Plus we’ve had a spring clean and tidied up our screens so the pages are easier and more straightforward to use.
SIB Mirror: Reflection of South Indian Bank for the Tech savvy generation...!!!
BANKING ON THE GO! Bank smarter wherever you are with the BankMobile Vibe app!