I have just tried to save some money with them. Halfway through the process, the whole thing seized up and I had to a restart, this has happened twice. I did have an online chat with one of their personnel who informed me that my Android Pixel is not covered by them. Do I have to buy a new mobile? ;-)
They're trying to be so clever. You can only login with a facial scan and voice recognition. Genius. But sadly a few hours after registering it doesn't believe that my face is my own. Given there's a couple of hours between access attempts I conclude it doesn't work, the technology isn't there, it is probably merrily handing out my cash to so,e one who looks more like me than I do. After this experience I'd not trust them with a pound never mind a few grand of my hard earned cash, I don't doubt I face an uphill struggle to recover my money.
Couldn't even sign up in the first place as it wouldn't accept my voice. I started again and it wouldn't even accept my name, phone number and email details ("There seems to be a problem....") that time. Uninstalling and reinstalling the app made no difference. 0 stars would be about right.
Opened the App for the first time in months today to be notified that there was a new version of the App ready for download. The App then froze instead of downloading the update. What a pain, I just wanted to quickly access my account, now I have to waste time trying to get the App working again so I can access my money. This is why I rarely use the App as I dread what new problems I am going to face each time. And it get's better. I forgot my passcode and don't want to try and guess it in case I get locked out of my account. So I login using face recognition and try to find the option to reset my passcode. Can't find it so contact support. The reason why I can't find the option is because it does not exist. I can only reset ALL my biometric data. To do this, support have to reset the backend, I have to wait 30 mins and then uninstall the app, reinstall and go through the whole setup again!!!! This is crazy and worse than my high street bank. What a waste of a Friday evening. Now I know why it's called disruptive technology.
Amongst the worst Android apps I have used. Terrible UX makes it almost impossible to sign up to deposit funds - after three calls to customer service I'm still not rolling. Extremely slow, constant errors, typos, counter intuitive UI. It should be so simple, but it's over engineered.
Can be sluggish sometimes, otherwise all good. Had an issue with the app and it was patched within a couple of days.
2017 is off to a flyer at Atom Bank. We’ve now got more than 8000 customers saving over £190 million with us and it’s just going to get better.
There’s over 80 improvements in this release. We’ve made things faster, slicker and smoother. We continue to improve the design, so it’s now easier to use, especially when applying for a product.
We’ve also completely overhauled app chat and included a health page which you activate with 5 taps, so we know exactly what’s up when you get in touch.
SBFreedoM offers convenient, simple, secure, anytime and anywhere Mobile Banking
BRI Mobile is an application for multiple eBanking services provided by BANK BRI