I downloaded this app to my phone with a view to opening an account. My first impression was that it was too 'busy' - too many colours and shapes and small, not very clear, text. There is just too much going on. It also took me a while to figure out how to exit the app. Eventually I realised I had to swipe up to get to my phone's navigation. This has put me off actually opening an account. My phone doesn't have a particularly big screen and I think I would struggle to read instructions, prompts etc. I think the designers have tried to make it too flashy to appeal to a younger demographic. Personally I prefer plain, simple, that doesn't take up too much memory. I realise it might be different if I actually opened an account but I don't know if I want to take that chance. One other thing. I received a text message with a link to download the app. The text message was from a North American phone number. I am assured the bank is UK owned but it's all a bit worrying.
*Still* can't exit the app as it paints over the on screen navigation buttons. I'm interested in mortgage products so click the button, but am simply presented with a get in touch button!? Why can't I read about your products in your app? Also (and sadly I wasn't surprised), that get in touch button does nothing. At this point, I reckon you should just give up, starting to feel bad for you xx
I see that someone else has raised this issue. I'm using the latest version, so why are the interest rates displayed so badly? The bank is designed to be run from an app, so why isn't it tablet friendly and displayed clearly? To misquote a well used (and very appropriate for this app) phrase, it's design over content. I saw also that a recommendation was to go the web site instead!! That's just plain terrible advice under the circumstances.
I downloaded this app this morning and have just tried to open it but a page comes up stating that the version I have is out of date and I need to download the latest version however when I go to playstore it states I already have the app installed. If I try to open from playstore it brings up a message stating it is an old version again. It is not possible to open the app and I have no way of contacting Atom.
The saving rates are all crammed into the bottom quarter of a page, hidden away behind a security login and a couple of menu selections. When I told Atom, they said to look on the website, so I did. Unfortunately, its nearly as bad as the app (except for the login). To be fair, I did access the site on my smartphone, but the layout was not good. There were lots of distractions including arrows, plant pots and weeds in coloured circles, disguising the rates which appear one at a time. What I was expecting to see was a table, filling the page, having columns for the term and the % rate. Why do Atom insist on complicating things so much?
Never seems to recognise my face, nor does it get rejected, just ignores it. And it's very slow when checking my voice, and even when checking my passcode. And, the day after my deposit window has passed, it's still saying 'not long till your window closes' - pathetic. New version no better - all the supposedly pretty graphics and effects are trying to polish a turd. Latest version in June 17 seems even slower. Unbelievable.
Welcome to the latest, freshest update from Atom HQ.
This release adds a few regulatory bits that we, as a bank, need to include. But don’t worry, we also continue to make the app even better, with bug fixes and performance improvements galore.
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