Atos OneContact

Atos EDGE

About this app

Atos OneContact, your Atos Team just one click away

Atos OneContact is a unified user support solution. For end-users, it provides access to user support right at the fingertip with multiple communication channels – chat, voice, callback and email – anytime, anywhere and on any device. The application has been designed to support different location and languages. Atos OneContact is proactive in providing up to date information that’s relevant to you such as news, disruption, and maintenance.

FEATURES
- Chat, Voice, Scheduled Callback & Email
- System Disruptions Notification
- Multiple Languages & Time-Zone Support
- Self-help guide

BENEFIT
- Omni-Channel User Support Solution
- Getting Support at Your Fingertips
- End User Focused
- Customized View

Ratings and reviews

worst response from the agent. call option is not working. for chat no agent is available. for schedule call we get an message that you will receive a call but I didn't get any call. for email also didn't get any response. I am chasing since last 3 days for password reset but didn't got any response. Atos should start working on the agent availability and the service desk No. to be available once again actually it's no star from my end.

This is the worst support app for AtoS...As I'm fcing issue and need to contact Manila help desk..but even after waiting for 2 hours. Still no agent join chat room, Also I'd requested the call but no call came from agent...this is 2nd time happens to me. Its also impacting business while employee facing some issue..

Wasn't bad for connecting to equipment manufacturers for engineering paperwork. Could be better if they worked something out to have temporary access windows to a paperwork collection for a known SLA.

What's new

Bug fixes