Симулятор контактного центра

Берхеев Дамир

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About this game

KC Contact Center Simulator is a business simulator that will allow you to plunge into the world of work of contact center operators, understand the algorithms and scripts of sales, collection, work of collection agencies.
The contact center simulator consists of several chapters in which there are visual novels, interactive text quests and simulators for negotiations, sales, collection.
1. Interview. In this chapter, you need to pass an interview, answering the questions of an HR manager. Depending on the interview, the question will be - to take you to the company for the position of collector, operator. Whether to teach sales negotiation scripts. Whether to take to business
2. Education in the school of collectors. Here, a business coach will introduce you to the scripts of negotiations with clients, with the KPI of an employee. There are many interactive text quests in this chapter. Various characters can communicate with you on various topics
3. Work in the contact center kts. The operator or collector starts calling after the business coach has trained clients using pop-up questionnaires.
While working in the contact center, the collector needs to turn on the brain, fulfill indicators, such as the return of overdue debts, measured in money.
The second metric in this business is CSI customer satisfaction. In addition to the fact that the client must return the money to the company, so the operator, the collector must make calls - their work - service and client-oriented. This is evidenced by such a KPI as CSI in the simulator, it is visually depicted
Another indicator is burnout. Important KPI. In addition to the fact that it will be necessary to complete tasks to collect money through telephone conversations, with the service collection of collection agencies, it will also support the life of the character himself. In addition to interactive text quests, it will be possible to take the character to libraries, bars, and sports games.
The simulator of the contact center and the visual novel will allow, when studying the script of negotiations between the collector and the operator, it will also make your brain work, helping the administrators of the dialing and telephony system, introduce you to the profession of a business coach, manager, boss, director,
Interview , training and work . Everything that will help to put aside the necessary knowledge and information in the brain.
The brain develops only if the player practices a lot. Visual novel , text quests in the form of a contact center simulator suitable for beginners and for players who want to see how it develops .
Service is the key thing that should be in the contact center of the KC, but do not forget about earnings - measured in money. Business is measured by money.