
Tiffany Johnson
Love the convenience of the app, but I am unable to add additional services! I get an error code, but the charge goes through. First time I thought it was me, so I did it again, thinking the pending authorizations would drop. But NO! I have to call customer service to get the refund. Now I have to explain the issue and prove that the charges go through, which IS NOT convenient 😒

Scott Rader
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Guys, streamline this app. Question: How many clicks does it take to get to payment? Answer: too many. To wit, location might be important to you, but means nothing for the user. Therefore, noise in the UX path. (Viz. You can't autosubmit the location and save the user need to do so? How many Autobells are that close to each other?) This app is constantly needing updating. The updates are slow. And guess when that happens? When you open the app. And guess when is the only time that happens?
29 people found this review helpful

Michael Greenham
Your have to be right at the car wash before it will let you start the app process. It's doesn't allow you to tip from within the app. Today it keep saying the bar code had already been used. Tried again then it said I exceeded my daily maximum wash (2). The attendant was nice enough to let me through. Don't even think about using the app to report a problem. It is so inflexible and requires very specific entries to move on. This issue wasn't on there.
34 people found this review helpful