Turn amber work into revenues with ServiceCAM, while simultaneously empowering the customer to make quick decisions and agree to proceed with the extra work required on their vehicle. ServiceCAM enables your automotive technicians to quickly and easily capture videos of unexpected repairs which are sent to customers via Service Advisors along with a quote. In times of pandemic video is the go to media to show and explain repair issues. The reason most extra work is not agreed is lack of mechanical understanding and video helps overcome that which leads to more conversions.
• Build trust & transparency and loyalty
• Increase revenues from existing customers by up to 15%
• Mobile-first branded landing pages
• Instant acceptance with attached RO quotes
• Save time with customer responses via SMS & Chat
ServiceCAM brings the customer digitally into your workshop, allowing the technician to show them the work required on their vehicle while it’s still on the ramp. Viewing a short video puts the customer in control and empowers them to make a quick decision because they understand the work being recommended. With quicker decisions comes less wasted time for you, more efficient workshops and better customer satisfaction scores.
Why waste your Service Advisors time explaining and chasing decisions when by simply better informing your customers you make the process more streamlined, more transparent, and more friendly for everyone! As soon as your technician’s record and send their ServiceCAM video, your service agents receives a link to a personalised landing page they can share with the customer, which includes:
• View technicians recommendations via a quick video
• View quote
• Accept quote
• Click to call or live chat
ServiceCAM is the missing part in your workshop and will be your most effective tool in generating a measurable increase in red and amber work conversions.