TCL-Unilever

Masum Automatrix

About this app

This application is designed to streamline and simplify the process of handling retailer complaints. It serves as a centralized digital platform for Territory Managers (TM), Area Managers (AM), and Coordinators (Co) to efficiently manage, track, and resolve issues reported by retailers in real time.

Purpose:
The app ensures faster resolution of retailer complaints by providing an organized workflow, clear communication channels, and real-time updates. It helps improve retailer satisfaction, strengthen relationships, and enhance overall operational efficiency.

Key Features:

📋 Complaint Registration: Retailers can easily log complaints with detailed information such as product, issue type, and photos (if applicable).

🔍 Complaint Tracking: TM, AM, and Co can monitor the status of each complaint from submission to resolution.

🧭 Role-Based Access:

TM (Territory Manager): Reviews and verifies complaints, assigns initial actions, and communicates with the retailer.

AM (Area Manager): Oversees TMs, ensures timely resolutions, and handles escalations if necessary.

Co (Coordinator): Provides backend support, validates data, and assists in closing complaints efficiently.

⏱️ Real-Time Notifications: Alerts for new complaints, status updates, and pending actions.

📊 Analytics Dashboard: Visual reports and insights on complaint types, resolution time, and