Patient Concierge

35 reviews
Content rating
Screenshot image
Screenshot image
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About this app

Patient Concierge App

Ever found your hospital bill confusing? A billing app has never been more informative or easy to use. The Patient Concierge brings your hospital bill* to life with a free, vivid Augmented Reality experience and explanation.

“Patient Concierge is a terrific introduction to your hospital’s bill in a visually
stunning interface that provides a better financial experience for all patients.”

If you’ve ever said to yourself “I wish my hospital bill would be easier to understand.” Or wondered “What is this bill for? Has the insurance portion been paid? How do I contact someone for financing options? Then the Patient Concierge app can help.

Install the Patient Concierge app to make the financial experience of your hospital bill easier and more informed!

Join the millions of patients who have discovered a more patient-friendly experience and understanding of their hospital billing experience!

* Patient Concierge works with participating hospital bills displaying the "Patient Concierge" icon and QR Code.

Main Features:

- An abundance of helpful information, closed-captioning and multiple languages
- Stunning 3D Patient Concierge avatar makes it easy to touch different portions of the bill for a guided, custom tour of your bill
- Find exactly what you need to help you understand your bill and achieve a better patient financial experience
- Quick access to online information about your bill, when it’s convenient for you, day or night

Patient Concierge gives you a deeper understanding of your hospital bill with informative explanations about every portion of the bill using your fingertips to guide your tour.

- Locate your hospital’s customer service information

- Have one-touch ability to speak by phone, create an email or connect online directly to your hospital’s patient payment portal to pay your bill

- Discover the terms of your bill and how there may be financial assistance options to assist you

- Learn about your summary of services describing the date(s) and type(s) of service(s), the amount charged, the amount covered by insurance and what portion of the remaining balance you may owe for the services

- Understand exactly when your bill is due, what amount is owed and the date of your statement
- Link to your hospital’s patient health records more easily with one-touch access to your hospital’s secure portal

How the App Works:

To get started
- Download and Install Patient Concierge on your Mobile Device
- ensure you have a WiFi or cellular connection to the Internet on your mobile device.

- Tap on the Patient Concierge icon to launch the app. Set and save the default language you desire. The app home screen will display.
- Lay your bill on a flat surface.
- Locate the QR code on your bill, next to the Patient Concierge logo.
- Select the “Scan & Explain My Bill” button and align the QR Code within the four corners shown in the viewfinder.
- Next, position your phone to align your entire bill within the four corners of the viewfinder on your screen. Be sure your volume is up and the ring or silent switch is off.
- The augmented reality experience will begin when Patient Concierge recognizes your bill.

NOTE: While Patient Concierge is adapted for tablets and iPads, Patient Concierge is optimized for the best experience using a mobile phone.
Updated on
Sep 18, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 2 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

35 reviews
Jeff Furnald
January 9, 2024
App sucks. Scanned my bill and got the explaination. Wanted to go through it again and app tells me it doesn't recognize the very same QR code on the bill I used the first time. None of the videos will load. App is purely a waste of space on my phone's drive. Deleted.
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Kappi Danielson
February 3, 2021
This app is the worst!! I have paperless billing so I can not scan my QR. No place to enter account numbers? Hit the home button takes you to a page that tells you about downloading the app when you are already in the app! You have a whole 3 options when you get in the app. 1. Scan your bill (I can't) 2. How to use (how to use what? How to use the only option button you have.) 3. Share the app Bogus no help at all! Not to mention i have called Avadyne Health 5 times now. No reply back.
11 people found this review helpful
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Avadyne Health
February 3, 2021
You are correct, the patient concierge app is intended to use a paper statement. We sincerely appreciate your feedback as this goes to future improvements. We will look into improving instructions for the app. Please email us at if you want to communicate directly about Patient Concierge. Thanks again!
David GRAY
September 28, 2020
Completely without value and requires more permissions than necessary. Every option opens a web page outside of the app. Just open the page directly and skip this app and all the risk.
11 people found this review helpful
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Avadyne Health
September 28, 2020
Patient Concierge offers links to other websites or applications to help you find assistance wherever you might need it. We sincerely wish you experience had been better and appreciate your feedback for future updates to the app. Thank you!

What's new

Bug fixes and improvements