Avaya Workplace

Avaya Incorporated

About this app

Avaya Workplace™ integrates your Android device with your office Avaya Aura® communications environment and delivers mobile voice & video VoIP calling, cellular call integration, rich conferencing, instant messaging, presence, visual voicemail, corporate directory access and enterprise call logs.

Key Capabilities:
• VoIP calls – Lower your mobile service charges by making VoIP calls over Wi-Fi or mobile data networks
• Conceal Your Mobile Phone Number - Calls made with Avaya Workplace™ are handled by your office communication system and will display your office calling line ID, not your mobile phone number
• Cellular Voice integration – If VoIP isn’t your best option, then traditional cellular voice service can be used and calls will still be routed through your office communication system
• Call Mobility – VoIP roaming between Wi-Fi and 3/4G networks, and call handoff between cellular voice and VoIP
• Single Number Contact – Choose to have incoming office calls ring on your Android phone and/or any other phone you may want to use
• Visual voicemail – Enables you to see who left you a voice message and when it arrived. Messages can be played in any order.
• Instant Messaging – Exchange text messages and multi-media file attachments with archival/retrieval
• Presence status – View the Presence status of colleagues
• 24X7 call logs shows all office line call activity regardless of which device was used or when calls arrived
• Corporate Directory Integration – Search for corporate contacts and create a list of favorites
• Auto-configuration of settings

Ratings and reviews

If this wasn't required for my job, I would never use it again. It's perfect for my needs when it works, but there are errors so often that I have had to uninstall and reinstall multiple times a day. Sometimes everything looks fine in app, but no features will work, and sometimes everything is fine when there's an error alert. It's a dice roll every day.

The client does not honor the Do Not Disturb setting or free/busy information. This is highly disruptive during meetings. Client also takes over control of the bluetooth connection when the phone rings, requiring either a power cycle of the headset or logging out of the app to let any other application use the bluetooth device again. Lastly, instead of a pop up to accept or reject calls, an incoming phone call switches the phone to the app, switching away from work in progress. All in all, a bare minimum phone app, but not a polished communications tool.

Functionally, it works fine to connect to my work phone system. but it annoys me to no end that I can't exit the app. when I exit, it relaunches itself again within 30 seconds. Every time. the only way I can actuall kill the app is to reboot my phone. I don't see any other reviews complaining of this issue. maybe it's just my phone? I have a new Samsung S10 - only a week old. it didn't do this on my old S7. I would give 5 stars otherwise, but this one thing is enough for me to hate this app.

What's new

[IP Office]: Workplace Client Call Park feature support.
Android OS 15 support