Avaya Workplace

Avaya Incorporated

About this app

Avaya Workplace™ integrates your Android device with your office Avaya Aura® communications environment and delivers mobile voice & video VoIP calling, cellular call integration, rich conferencing, instant messaging, presence, visual voicemail, corporate directory access and enterprise call logs.

Key Capabilities:
• VoIP calls – Lower your mobile service charges by making VoIP calls over Wi-Fi or mobile data networks
• Conceal Your Mobile Phone Number - Calls made with Avaya Workplace™ are handled by your office communication system and will display your office calling line ID, not your mobile phone number
• Cellular Voice integration – If VoIP isn’t your best option, then traditional cellular voice service can be used and calls will still be routed through your office communication system
• Call Mobility – VoIP roaming between Wi-Fi and 3/4G networks, and call handoff between cellular voice and VoIP
• Single Number Contact – Choose to have incoming office calls ring on your Android phone and/or any other phone you may want to use
• Visual voicemail – Enables you to see who left you a voice message and when it arrived. Messages can be played in any order.
• Instant Messaging – Exchange text messages and multi-media file attachments with archival/retrieval
• Presence status – View the Presence status of colleagues
• 24X7 call logs shows all office line call activity regardless of which device was used or when calls arrived
• Corporate Directory Integration – Search for corporate contacts and create a list of favorites
• Auto-configuration of settings

Ratings and reviews

The client does not honor the Do Not Disturb setting or free/busy information. This is highly disruptive during meetings. Client also takes over control of the bluetooth connection when the phone rings, requiring either a power cycle of the headset or logging out of the app to let any other application use the bluetooth device again. Lastly, instead of a pop up to accept or reject calls, an incoming phone call switches the phone to the app, switching away from work in progress. All in all, a bare minimum phone app, but not a polished communications tool.

This app limits the number of devices that can be installed per extension and it is just short of a useful number. I work remotely, with no access to a desk phone, and have a laptop, tablet for travel, a work cell and personal cell I attempted to install the app on. With the 4th device, I exceeded the number of devices allowed. I assume this means it's limited to 3 devices. When I attempted to remove it from one of the devices to allow install on the last, I continue to receive the error.

Every single time I have to change my network password, I have to completely delete and reinstall this stupid app. It doesn't matter how many times I log out and back in with the updated password. And why is it always running and showing I'm still on a call in my notifications hours after I've ended it and closed the app? And shows the numbers in my phone's call history, not the app history only. We don't get work phones and have to use our personal phones so it's really creepy.

What’s new

In addition to bug fixes, support for API35 and Page size 16kb