4.2
4.81K reviews
500K+
Downloads
Content rating
Everyone
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About this app

What's new in MyAXA?

In this version we offer you a renewed app, with a new design designed for you, and a different way of navigating the app that will be easier and more intuitive for you. In addition, as a novelty in health insurance, you can save your health cards in your phone's Wallet, it's that easy.

-        Request and manage your medical authorizations and expense reimbursements for you and your children better.
-        Download your receipts and access the receipt history of all your policies.
-        You can now download your documents and certificates of your policies.
-        Track your requests from the details of your motor and health policies.
-        Emergencies of any kind, contact us at any time and at any time.
-        Updated information on your claims, follow the processes of your claims.
-        “+ for you”, service of exclusive advantages for AXA clients.
-        Personalized services based on your policies, you will only see services that are useful to you.
-        Notifications within the app for your car accidents.

We know that sometimes you need to know about your insurance. That's why we have a space dedicated only to your policies, where you can consult more information about your car, home, health, life and savings insurance. You will be able to download relevant documentation, something you could not do before. It doesn't matter how many policies you have, or if you only have one, you will be able to see all your information of interest, here you can also find the services associated with your policy, just in case.

-        If you have car, motorcycle or home policies, you can declare and check the status of your claims online. In addition, you will be able to access the personalized documentation of your policy that you may need.
-        AXA Quality workshops, with the best services to repair your car or motorcycle near you, wherever you need it.

-        Emergency assistance services, we remain connected with you, even if you are not. Now, even more digital.

-        Health insured people can request authorizations for medical tests, consult the Medical and Dental Chart, request and consult your reimbursements, and use your health card from the app. All these services are also included for your minor children who appear in the policy. We have updated our telemedicine services, now you can schedule a video consultation, medical chat and use our symptom evaluator, Oskar. Your health in your hand.

-        For life and savings policyholders, you will be able to see your financial situation and have your investments controlled in a more visual way.

But as we know that sometimes the best thing is to talk to someone close to you... contact your AXA mediator as many times as you want and by any means you want: telephone, email... Resolve all your doubts, make your queries or make an appointment, through your MyAXA app, without leaving your couch or work.

-        In the Contact section, you can carry out any transaction with your mediator or with AXA immediately and quickly.

Even so, we continue to listen to you and work to improve the autonomy, immediacy and simplicity of our app. We know that we are not as fast as we would like, but with your help and patience we will improve our app to offer you the best insurance offer in the digital world.

To avoid missing anything, make sure you have the option: Update automatically activated. Also, if you have any suggestions or problems related to our app, contact us by email at atencion.clientes@axa.es

And remember, if your device is not compatible, and you want to access all the information of your policy, you can go to https://www.axa.es/acceso-myaxa
Updated on
Apr 1, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.2
4.73K reviews
Dominic Clifton
April 5, 2024
Useless, can't login, just ends up in a login loop after logging in.
AXA Seguros Generales
April 8, 2024
Hi Dominic. We sorry your experience. Contact us by phone 911119540 or by email atencion.clientes@axa.es and we will help you to login in he app.
Laura Yu MK
April 28, 2023
Deplorable App, it doesn't allow to take screenshot when you look for specialists. It does provide several means to send it to your SMS or Email. But those functions are also broken and often don't work well. I am just stating my dissatisfaction of payong a private insurance and getting half-as*ed services. The App isn't even opening for me at this point. And my phone is a Xiaomi Redmi Note 10, so it is not a damned Iphone7 or the first tactile phone that got released, ok?
3 people found this review helpful
AXA Seguros Generales
May 9, 2023
Hello Laura, we are sorry to hear your opinion. You can contact us with your details via myaxa@axa.es and we will help you, best regards.
Dostow Ugel
September 18, 2023
Good experience, but it still needs to be improved. For example when consulting your reimbursements it always gives an error and you can not see what's been processed.
1 person found this review helpful
AXA Seguros Generales
September 27, 2023
Thank you Dostow, we keep working to improve the functionalities of our app. Regards.

What's new

Esta versión incluye mejoras de rendimiento y estabilidad en la aplicación, y se han solucionado errores en funcionalidades de salud.